KEY ACCOUNTABILITIES Drive the development and delivery of efficient and effective 24/7 Incident Management services from multiple suppliers in alignment with ITIL or SIAM methodologies.
Manage and lead the provision of 'Monitoring and Issue Resolution' including 24/7 on-call support services and Major Incident Management.
Management of suppliers' performance according to Service Level Targets and collaborating with the internal commercial management team to address as required.
Lead the development and delivery of high-quality Change and Configuration Management services from multiple suppliers with independent underpinning contracts.
Deliver Test services, including: User Acceptance Testing (UAT) of changes Annual Business Continuity Plan and Disaster Recovery testing Participate in the implementation of Service Now to align with ITIL and SIAM processes.
Key Selection Criteria Technical Expertise Demonstrated technical experience in supporting services and applications in a Cloud native infrastructure, using defined procedures and processes.
Experience in reviewing technological system changes, evaluating impact, coordinating testing of modifications and ensuring documentation is updated.
Demonstrated experience in Service Now and Jira systems for the delivery of service management and critical programs and projects.
Demonstrated understanding of geospatial data and systems with experience in tailoring and displaying static and dynamic data to users in high load environments.
Demonstrated experience in supporting the successful delivery of critical programs and projects.
Demonstrated experience in delivering Service Management operational services, focusing on Incident & Change Management.
Demonstrated experience in developing, implementing, and maintaining systems while adhering to sound knowledge management principles.
HOW TO APPLY: Please submit your resume (in MS Word Format) for consideration via the link below.
A cover letter demonstrating your relevant experience may also be reviewed.
Should you wish to discuss, please contact Judith Fernandes at , quoting reference number 239282.
Your interest will be treated in the strictest of confidence.
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