We are looking for an experienced Service Advisor to join our team based in Mildura. You'll provide administrative support to the branch and enjoy a variety of other tasks. This role could suit a diesel mechanic wanting to come off the tools and expand their career. A passion and understanding for all things mechanical are essential. This role serves as primary customer contact to promote quality customer service and increase business within the Mildura Branch. In this role, you will make an impact in the following ways: Delivering first-class Customer Service Working closely with our Service Technicians and Branch Service Management teams Invoicing customer jobs in a timely manner to meet business KPIs Being the first point of call for our customers Dealing with customer queries and finding resolutions Multitasking a variety of tasks and meeting deadlines Ensuring the highest levels of safety are met Diagnosing customer complaints and developing troubleshooting plans To be successful in this role you will need the following: Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is preferred Relevant background as a service advisor within a similar industry is highly regarded Ability to build strong customer relationships and deliver customer centric solutions The ability to prioritise conflicting tasks and experience in conflict resolution High computer literacy and technical aptitude and system savvy Accounting/Financial experience is bonus! Compensation and Benefits Monday to Friday – 8am to 4.30pm Competitive hourly rate paid as a permanent salary Safety equipment / PPE provided Uniforms provided Comprehensive Cummins product training provided Income Protection continuance insurance Discounts with select private health insurance, PC software/hardware and a range of vehicles Annual remuneration review Participation in an annual variable compensation (bonus) program A range of personal and professional benefits Onsite parking Employee Assistance Program available to employees Paid Parental leave (Conditions apply) At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #Life At Cummins is all about. #J-18808-Ljbffr