Service Delivery - Contracts Administrator Montu is one of Australia's leading health tech businesses and a leader in alternative health services.
With operations in Australia and Europe, we take a technology-first approach to reshaping the landscape for suppliers, practitioners, pharmacies and patients.
Montu operates a fully integrated, end-to-end ecosystem of healthcare companies that touches every part of the alternative health experience, from patient care through to pharmacy dispensing, clinical education, product development, wholesale distribution and more.
Our brands include Alternaleaf, UMeds, Leafio and Saged.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000% – Montu is now the largest business of its kind outside North America.
This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.
Job Description The Workforce Specialist at Alternaleaf will manage the contractual obligations of our team of 100 independent contractor doctors.
This role involves enforcing performance standards, ensuring availability, maintaining contract inputs to guarantee clear Service Level Agreements (SLAs) and adherence to standards, and working with People and Clinical Support teams on performance management of doctors.
You will work both individually with doctors and collectively, with a team of specialists to build a best-in-class cohort management system.
Key Responsibilities: Contract Management: Oversee and manage the contractual obligations of independent contractor doctors Ensure all contracts are up-to-date, compliant with regulations, and accurately reflect the terms of service Maintain clear and concise records of all contractual agreements and modifications Performance Standards: Enforce performance standards and availability requirements as per the contracts Develop and implement mechanisms to monitor and evaluate doctor performance against SLAs Identify and address any non-compliance or performance issues promptly Operational Stream Responsibilities: Work within the wider doctor team to support operational efficiency and effectiveness Manage all non-clinical responsibilities related to the independent contractor doctors Collaborate with other operational teams to ensure seamless integration of services Workforce Management: Build and maintain a best-in-class contingent workforce management solution Develop clear dashboards for monitoring doctor performance and availability Find innovative ways to surface performance data to doctors for self-regulation and improvement Data and Reporting: Develop and maintain dashboards to monitor and report on key performance indicators (KPIs) Provide regular reports to the Head of Doctors and other relevant stakeholders Use data insights to drive improvements in performance and adherence to SLAs Collaboration and Communication: Work closely with the Head of Doctors and other team members to ensure alignment of goals and objectives Communicate effectively with independent contractor doctors to clarify expectations and provide feedback Foster a collaborative and supportive environment within the doctor team People and Clinical Support Coordination: Work with the People team and Clinical Support teams to terminate and offboard doctors who are not meeting performance standards Ensure a smooth transition and maintain clear communication during the offboarding process Team Collaboration: Be part of a team of contract administrators working collectively to build a best-in-class cohort management system Collaborate with fellow contract administrators to share best practices and standardise processes Contribute to team meetings and strategy sessions to enhance overall contract administration and doctor management Continuous Improvement: Stay abreast of industry best practices in contract administration and workforce management Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness Encourage a culture of continuous improvement and professional development Qualifications Our ideal candidate will possess the ability to navigate challenging conversations while maintaining a positive and engaged workforce.
Experience in working with doctors or other healthcare professionals will be highly valued.
Minimum of 5 years of experience in contract administration/management, preferably in a healthcare setting 2+ years experience working within generalist HR function or workforce management role would be advantageous Strong understanding of contractual obligations, SLAs, and performance management Excellent organisational and time-management skills Strong analytical and problem-solving abilities Proficiency in using data management and reporting tools Excellent communication and interpersonal skills Ability to work collaboratively within a team and across different departments Additional Information You'll be joining a highly motivated, agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hyper-growth phase.
We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.
Other benefits include: Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhancing your home office with our ergonomic equipment reimbursement benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.
#J-18808-Ljbffr
