Service Delivery Manager (ERP/Dynamics 365) Help Desk & IT Support (Information & Communication Technology) Full time $160k APX NEG / CAREER GROWTH / LOTS of WFH The Company This Microsoft-Focused Business Applications Tech Consultancy is one of the Region's true IT Services and Solutions heavyweights.
They have a fabulous reputation within Microsoft themselves and are acknowledged as a 'go-to' provider of innovative, industry-ready solutions.
They have the opportunity to offer a stable career path at any level with a wide range of benefits and work/life balance options.
This is simply a great place to work with and they are a true market-leader in the provision and management of specialist Enterprise-level IT services and solutions.
This is a genuinely exciting role that offers - Opportunity to play a Pivotal Dynamics 365 Service Delivery/Customer Success Manager role in this fast-moving, rapidly-growing company which already has a global reach and continues to sweep all before them in ANZ.
A varied workload ensuring two days are never the same.
Technically excellent team.
Lots of career-growth.
Lots of WFH (if desired).
Flexible working hours / great work life balance.
The successful applicant will: Be accountable for service delivery outcomes and customer satisfaction across a prestigious customer-base.
Meet regularly with clients to review the status of products and services including active and completed projects, changes, problems and critical incidents.
Prepare and present client operational and service reports.
Strategically liaise with clients around their issues register/roadmap.
Act as the primary point of contact for clients for non-BAU matters or escalations.
Oversee client communication during critical incidents, problems, changes and projects.
Review client feedback, team input and performance data to implement changes to improve service quality and efficiency.
You will need: Minimum 3 years' experience as a Service Delivery Manager/Customer Success Manager including with customers that have high volume of seats.
Strong knowledge and experience of ITSM processes, including driving service initiatives.
Demonstrated experience in project management, service delivery, client management and leadership.
Exceptional stakeholder management skills, including an ability to build support for improvement initiatives.
Strong negotiation skills.
Although this is not a technical hands-on role, you must have a thorough conceptual understanding of the products and services we are providing and managing for clients.
These include Dynamics 365 F&O.
Ability to investigate and find solutions to process, technical or business issues.
Previous experience working for an MSP, Professional Services Company, Software Consultancy, or similar business is a significant advantage.
Apply now, in strictest confidence, to or hit the APPLY tab.
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