Service Dispatcher

Are you an experienced Service Dispatcher with a background in heavy machinery or maritime maintenance? We are seeking a skilled professional to oversee daily service operations, coordinate a team of Service Technicians, and manage client relationships for a global company.Key Responsibilities:Lead daily service planning and ensure timely, high-quality service delivery.Maintain customer satisfaction, ensuring swift resolution of issues and adherence to KPI targets.Manage workshop and resource allocation, support field technicians, and recommend spare parts/tools.Conduct technical investigations, quality checks, and produce detailed service reports.Maintain compliance with health and safety standards across all operations.About You:Formal qualification in mechanical/electrical engineering or related field.5+ years in maintenance planning within heavy machinery, ideally maritime.Strong communication, planning, and customer service skills with proficiency in SAP.Experience in training and supporting technical teams.If you're a team player with a knack for customer service and operational planning, apply today to help drive service excellence for our clients across Victoria.