Country: Australia Location: LOC7022 : 314 Boundary Road Dingley, Melbourne VIC 3172, Australia Build a career with confidence! Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come.
From the beginning, we've led in inventing new technologies and entirely new industries.
Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
The role: This role is based in Dingley.
The Service Manager oversees and manages all aspects of the service delivery process, including contract delivery, contract renewals, account receivable management, team coordination, and customer relationship management.
This role involves leading a team of service technicians and subcontractors, optimizing resources, ensuring financial performance meets targets, and driving EH&S initiatives.
The Service Manager is critical in maintaining high-quality service delivery while fostering positive customer relationships.
Key responsibilities: Lead, manage, and mentor a team of service technicians, apprentices, and subcontractors.
Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
Recruit, interview, hire, and train technicians to meet workload demands and fulfill customer requirements.
Organize and deliver relevant internal and external role meetings, e.g., toolbox and client meetings.
Collaborate with service planners, service administrators, and other functional team members to ensure service delivery and maintenance works.
Oversee and manage the entire service delivery process, from initial service requests to contract renewals.
Manage the procurement of parts, materials, and tools necessary for maintenance, repairs, and emergency service calls.
Manage backlog (WIP), including forecasting, monitoring, and reporting the financial performance of service agreements, service repairs, and quoted works.
Review work orders, invoices, and resource expenditures for accuracy and efficiency.
Address customer complaints and conduct satisfaction investigations to develop improvement plans.
Identify potential opportunities through the existing client base to generate new leads for the sales support team.
Provide technical expertise and support during the sales process.
Monitor and achieve key performance indicators (KPIs) such as productivity, revenue, contract margins, and PM completion.
Requirements: Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.
Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment.
Exhibit a proactive and resourceful approach to problem-solving.
Goal-driven with a keen eye for detail, ensuring high-quality service delivery.
Able to communicate clearly and concisely with team members, customers, and stakeholders.
Possess strong organizational abilities for efficient task management.
Familiarity with service processes and experience using Enterprise Resource Planning (ERP) software.
A team player with a can-do attitude who embraces change and leads by example.
Ability to analyze data effectively for informed decision-making.
Experience in managing accounts or driving business development within the HVAC service industry.
Benefits: Attractive salary package + Full-time opportunity.
Excellent job stability + Ongoing training and development opportunities.
Inclusive work environment + Supportive management team.
Our commitment to you: Our greatest assets are the expertise, creativity, and passion of our employees.
We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.
We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.
Join us and make a difference.
Apply Now! Carrier is An Equal Opportunity/Affirmative Action Employer.
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