Role description Service Now Developer Developer III - Software Engineering Who We Are: Born digital, UST transforms lives through the power of technology.
We walk alongside our clients and partners, embedding innovation and agility into everything they do.
We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries.
Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are: We are seeking an experienced Service Now Developer with 5+ years of expertise in designing, developing, and implementing Service Now solutions.
The ideal candidate will be responsible for providing process-driven solutions while leveraging Service Now's out-of-the-box capabilities to meet business requirements.
You should have excellent communication skills, be a self-starter, and be familiar with Core modules, ITSM, ITOM, HAM tables, Service Portal, and Catalogs.
CSA and CAD certifications are required.
The opportunity: Collaborate with stakeholders to understand high-level business requirements and translate them into functional Service Now solutions.
Design, develop, and implement solutions using Service Now out-of-the-box (OOTB) capabilities, minimizing custom code where possible.
Provide process-driven solutions to improve efficiency and meet organizational objectives.
Work on Service Now Core, ITSM (Incident, Problem, Change), ITOM (CMDB, Discovery), and HAM (Hardware Asset Management) modules.
Develop and customize Service Portals and Catalogs (Service Catalog, Record Producers, Order Guides).
Write and maintain Java Script code for customizations including business rules, client scripts, UI actions, and script includes.
Manage the end-to-end implementation and development lifecycle within the Service Now platform.
Troubleshoot and resolve issues related to workflows, integrations, and performance.
Ensure system stability and scalability by implementing best practices in Service Now development.
Collaborate with cross-functional teams for continuous improvement of Service Now processes.
Participate in Service Now upgrades and patching to ensure smooth functioning of all environments.
Maintain documentation for all processes, configurations, and customizations.
Stay updated on the latest Service Now releases and features.
This position description identifies the responsibilities and tasks typically associated with the performance of the position.
Other relevant essential functions may be required.
What you need: 5+ years of hands-on experience working with Service Now, including design, development, and administration.
Proven experience in providing process-driven solutions on the Service Now platform.
Strong understanding of Core Service Now modules, including ITSM, ITOM, and HAM.
Experience working with Service Portal and Catalogs.
Proficient in Java Script for developing scripts and customizing workflows within Service Now.
Must be a self-starter capable of managing tasks independently and taking ownership of projects.
Excellent verbal and written communication skills for interacting with both technical and non-technical stakeholders.
Service Now CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications are mandatory.
Preferred Skills: Experience with Service Now integrations (REST, SOAP) and data imports.
Familiarity with Flow Designer, Orchestration, and Automated Test Framework (ATF).
Experience with Dev Ops and CI/CD pipeline integration in Service Now.
Benefits: Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days' pay, Monthly Food Vouchers, Saving Fund, and health insurance.
Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe: We proudly embrace the values that have shaped UST since day one.
We build our culture of Humility, Humanity, and Integrity.
These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity: Through business, we will better the lives of those less fortunate than ourselves.
Integrity: We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment: At UST, we strive to provide a work environment free of discrimination and harassment.
We are an equal opportunity employer and employment decisions are based on merit and business needs.
Our Human Rights Policy further illustrates our stand on this.
We are committed to following fair employment practices that provide equal opportunities to all employees.
We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status.
At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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