Job Description - Service Now Platform Technical Lead (MEL014 D) Service Now Platform Technical Lead - MEL014 D Company: Worley Primary Location AUS-VIC-Melbourne Other Locations Job Applications Schedule Full-time Employment Type: Employee Job Level: Experienced Job Posting Oct 30, 2024 Unposting Date Ongoing Reporting Manager Title: Senior Manager, Applications About the job We're looking for a Service Now Platform Technical Lead to join our team. This role can be based anywhere in Australia, New Zealand, India, or Singapore. When you work for us, you get the chance to join nearly 50,000 people all driven by a common purpose – delivering a more sustainable world. We're excited about the challenges ahead. If you ask us, there's never been a more rewarding time to work in the energy, chemical, and resources sectors. We offer a flexible approach to working, because our people are safer, healthier, and more productive when they can balance work with life. That's why we offer flexible and hybrid working options, so you can choose when, where, and how you work. As a Service Now Platform Technical Lead , you will be responsible for ensuring long-term platform stability and optimal enhancement deployment. Who we are Worley is a global professional services company of energy, chemicals, and resources experts headquartered in Australia. Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals, and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of engineering and consulting to the last stages of installation and commissioning. Join us and help drive innovation and sustainability in our projects. What you'll do The role responsibilities include: Develop strong internal relationships with key stakeholders and subject-matter experts across the organization. Elicit, gather, and determine requirements with stakeholders. Assess business problems quickly and determine the root cause and provide solution alternatives. Research, design, and write stories for approved Service Now enhancements that do not introduce technical debt or platform instability. Lead the discussion for approved Service Now enhancements and coordinate with developers and business stakeholders to ensure a successful deployment. Adhere to Service Now best practices when writing stories (code best practices, update sets, table relationships, application customization, etc.). Identify technical debt, platform and/or application issues and write detailed stories for their remediation. Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments. What you'll have Demonstrated experience as a Service Now Administrator & Developer. Experience with Finance Service Management, HAM, HRSD, and ITOM applications. Strong understanding of Users, Groups, Roles, and Security models in Service Now. Excellent interpersonal and communication skills in English. Why you should apply Take advantage of our global online learning platform! Competitive remuneration & employee benefits. Enjoy a varied & challenging role. Career development opportunities beyond this role. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation. We're building a diverse, inclusive, and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. #J-18808-Ljbffr