Student Support Consultant Job no: 523052 Brand: Flight Centre Travel Academy Work type: Full time Location: New South Wales, Queensland, South Australia, Victoria, Western Australia Categories: Leisure Travel & Retail, People & Culture The Student Support Consultant will provide support to Flight Centre Travel Academy (FCTA) students.
The position is responsible for the efficient and effective day-to-day student support function which contributes to the service provided by FCTA.
Effective communication is essential to focus on high student retention, progression, satisfaction, and program completion.
Working within a passionate team focused on the education, success, and employment of students, this role is integral to the Flight Centre Travel Academy.
It would suit someone committed to helping others.
This full-time role can be based in all AU cities with Flight Centre Travel Group (FCTG) HQ's.
What you will be doing: Student Support Providing student support by checking and actioning phone calls, voicemails, emails, and text and responding or directing queries accordingly.
Support, understand and implement the engagement side of student support.
Management of the national student email inbox, resolving or directly addressing student enquiries appropriately.
Support processing, tracking, and reporting on extensions, deferrals, and withdrawals.
Record all student communication in CRM and tracking reports to ensure transparency and consistent student experience.
Study support for all programs by providing clear and concise communication of compliance, processes, and support to all students.
Regular communication with all disciplines on efficient process for student support.
Keeping up to date with Course content, assessments, and Program information to ensure student queries can be handled in a timely manner.
Student Progression Monitor and action LMS assessment submissions.
Complete last login checks and follow up with students where applicable.
Utilise reporting data to identify opportunities to proactively target students for assessment submission dates.
What you will need: Minimum 12 months experience in a customer service role.
Diploma of Travel & Tourism or equivalent tertiary qualification.
Proficient in Microsoft Office suite.
Excellent communication skills both written and verbal.
Ability to build strong relationships with internal and external stakeholders.
Be self-driven, self-motivated individual, who can demonstrate these skills daily to students.
Added Advantage Travel & Tourism/ airline/ hotel industry experience.
What's in it for you...
Salary: The successful candidate will be rewarded with a base salary package of $60 k (+ super), plus a potential 10% upside, with global career advancement and travel opportunities! Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry.
Development: Individualised Learning & Development pathway options.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers.
Generous Travel Discounts: Including family and friends, on flights, hotels, tours, cruises, travel insurance and more.
Flexibility: Monday to Friday week, business hours with flexible options.
Brightness of future: Career opportunities in a network of brands and businesses across the globe - we promote from within.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.
Mental Health: Support and Employee Assistance Program for staff and family.
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave.
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences.
Sustainability: The protection of our environment is essential to the future of Tourism.
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone.
We encourage you to come as you are, to foster inclusivity and collaboration.
We celebrate you! Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies.
Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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