Support Manager

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
Purpose
The role of Support Manager requires a tenacious, highly organised, motivating, and innovative individual, able to work in a fast-paced target driven environment to support people with multiple barriers to move into sustainable employment.
Our Support Managers are highly self-motivated individuals who manage a complex caseload of participants to empower them into sustained employment. With a positive can-do attitude, they are adept at brokering and sustaining exceptional relationships through reverse marketing with a myriad of employers and community organisations and stakeholders selling the benefit of work, whilst always putting the participant at the heart of every opportunity they create.
Main Duties and Responsibilities
Ensure achievement against service delivery KPIs, targets and outcomes.
Engaging participants referred to the Work and Health programme, assessing their support and development needs and working with them to co-produce an action plan (PIAP) into sustainable employment.
Ensure real-time updating of the PEPs database system to ensure quality interventions are recorded and that reporting and management information data is effectively utilised to ensure a quality journey of support.
Brokering and sustaining excellent working relationships with key local stakeholders to support participant development at all stages of their journey into sustained employment from JCP, to employers and other community-based organisations, creating positive outcomes for our participants, whilst ensuring non-duplication of support.
Undertake in-work support activities to ensure an individual can maintain their employment, identifying and overcoming any risk to achieving this to ensure sustained employment is achieved.
Independent, effective caseload management through organising and coordinating a varied timetable of activities, including one-to-one meetings, job clubs, group sessions and other innovative interventions to progress participant caseload to work-ready and into sustained employment bespoke to their needs.
Supervise and guide the volunteers to provide participants with additional support to access community provision, thereby creating a 'circle of support'.
Ensure the use of Time Credits as a tool to engage and develop participants through volunteering in the local community.
Be fully responsible for all tasks related to journey/case management function including maintaining effective and efficient administrative procedures, prioritising and producing appropriate records and reports.
Ensure safe working practices are maintained as set out within Shaw Trust's policies/procedures as well as operating within service guidelines when participants require crisis support.
Maintain an up-to-date working knowledge of the local labour market, training opportunities and relevant support agencies particularly health and wellbeing service providers.
Maintain up-to-date knowledge of the benefit system and entitlements.
Provide a quality service which meets contractual requirements.
To encourage client feedback and user involvement as directed.
Other
To undertake any further training as identified in the Shaw Trust review procedures.
Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.
Employees must comply with the provisions of 'The Health and Safety at Work Act 1974' and must take reasonable care for the health and safety of themselves and others who may be affected by their acts or omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions.
To understand, comply with and promote Shaw Trust's safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.
The Trust has a Diversity and Inclusion Policy and it is the responsibility of all staff to comply with this. The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct.
To maintain confidentiality about clients, staff and other Trust business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
To maintain awareness of risk and to take personal responsibility for ensuring that the Trust is not unnecessarily exposed to risk. To report any issues or concerns relating to risk and the effectiveness of the Trust's risk management arrangements.
Be aware of, promote and implement Shaw Trust's Risk, Quality and Information Security Management Systems.
To report to line manager, or other appropriate person, in the event of awareness of bad practice.
Recycle and manage energy within your environment in line with Shaw Trust's Strategic aim to adopt green approaches and become carbon neutral.
Location:
You will be based within Birmingham.
Employee Benefits
As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday.
2 days paid volunteering leave each year.
An enhanced pension scheme after 6 months.
Life Assurance at 3 times your annual salary rate.
Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes.
Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network), MANaging Network.
Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan.
Opportunity to request flexible working from day one.
Our Strategy
To find out more about Shaw Trust's aims in our 2030 Strategic Directive available here: (url removed).
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In addition:
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: (url removed).
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
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