Systems Analyst 1 - Endpoint TSDL (Technical Lead) What success looks like in this role: The Position will be a technical service delivery lead for Modern device management & Seamless collaboration.
Hands-on experience on software deployment & Patch rollout via systems Management tools like Config Mgr., Intune etc preferred.
Act as a point of contact to troubleshoot infrastructure & client issues to ensure compliance.
Assess, Plan and upgrade systems management tools to ensure it's evergreen and new features are explored.
Responsibilities and Accountabilities: Candidate with 8 to 11 years of strong experience in Microsoft 365 stack on Intune, Endpoint manager, Office 365, Collaboration tools.
Experience in managing a team of 20 or more members preferred.
Set career path, training and engagement of people in their respective domains as well as cross-functional.
Rewards & Recognition for the outstanding performers to ensure motivation.
Resource hiring/alignment to projects.
Accountable for achieving delivery goals (customer specific SLA as well as KPIs) in large and complex enterprise environments involving use of different tools and technologies.
Drive Evergreen process to keep the estate up to date.
Drive technology Roadmap for client estate and future state of operations.
Drive client satisfaction using continuous service improvements in technology & process.
Period reporting of SLA / KPIs and monthly service performance review with customers.
Escalation management.
Engage with clients on business needs and build necessary IT solutions/improvements/scope extension.
Represent End user computing & workspace teams in client/external audits.
Develop the Standard processes for Incident and change management as to be followed in operations for End user computing group and adherence to ITIL guidelines.
Define, measure & report productivity and quality KPIs (and related KPI goals), for team as well as the mechanism to track them.
Identify cost optimization opportunities via automation and drive efficiency.
You will be successful in this role if you have: NV1 Security Clearance is required.
Must be an Australian Citizen.
Strong understanding of ITIL, specific to Change & Release management.
Experience in managing large scale transition projects.
Ability and willingness to take direction from team Lead, SDM and Client Executives.
Able to adapt to a changing technical environment.
Ability to coach other members of the team in their area of expertise.
Ability to communicate clearly with all team members and end-users.
Customer facing presentation and consulting skills.
Strong knowledge of Microsoft Power Shell.
Certifications: ITIL Foundation (optional).
Any Microsoft 365 certifications preferred.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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