Team Leader - Case Management

Why join Launch Housing Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we're striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling. Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program. Our permanent and fixed-term employee benefits include: Contributing to useful and rewarding work and giving something back to the community Wellbeing days, ceremonial leave, carers leave and study leave Flexible working arrangements Purchased leave 17.5% leave loading 8 weeks' gender neutral paid parental leave after 12 months of service for both the primary and secondary carer Training and career growth opportunities across Launch Housing A portion of your income can be tax-free by salary packaging your personal expenses Additional tax-free salary packaging on dining and accommodation expenses Positive, supportive and progressive work environment About the opportunity: Our Women's only Crisis Accommodation is a residential facility with 15 single client rooms, providing temporary accommodation (for up to 8 weeks with the possibility of extension), case management, transitional support and other services to assist clients in achieving dignified and sustainable housing outcomes. The program also provides support to women outside the residential facility, including a Launch Housing rooming house located in the St Kilda area. The Team Leader – Case Management is responsible for overseeing and supervising the Case Management team at the East St. Kilda crisis accommodation site for women, and reports to the Coordinator – Case Management. The case management model is delivered through a feminist, strength based and trauma informed lens, to maximise independence and minimise service dependence, with a primary focus on empowering women to navigate their health and wellbeing needs in order to achieve their goals. The Team Leader – Case Management acts as a mentor to help facilitate and enhance on-the-job performance of case managers by reviewing casework, managing caseloads, and ensuring effective client outcomes. The role holds a client case load within the Launch Housing rooming house, and co-case manages clients at the crisis accommodation at times. It is also part of the on-call roster to support other sites after-hours when required. Launch Housing East St Kilda is one of the only crisis services in Victoria to employ and accommodate women (including trans and gender diverse individuals who identify as female). As such, only candidates who are women or who identify as female will be considered. Position Details: • Permanent, part-time, 68.4 hours per fortnight • $50.76 per hour + super + NFP salary packaging • Additional well-being leave available What you'll be doing: Providing leadership using a best practice and feminist leadership approach to the Case Management Staff, and overseeing activities at the East St Kilda Women Services crisis site to ensure the provision of consistent and high-quality services. Coordinating the induction and training of new staff members and facilitating ongoing training and development opportunities. Ensuring the appropriate supervision and performance development of East St Kilda staff, in accordance with relevant Launch Housing policies and procedures. Ensuring team compliance with all Launch Housing policies, procedures and relevant practices, as well as aligning with relevant legislative, regulatory and policy requirements. Assisting in managing critical incidents and other risks that arise at the facility in accordance with Launch Housing policy and DFFH requirements. Participation in the on-call roster. What we're looking for (key selection criteria): Have a relevant tertiary qualification (desirable). Demonstrated experience in the delivery of services to clients with complex needs, whom are pregnant and experiencing homelessness. Demonstrated understanding of housing and homelessness policy, context and systems. Sound understanding of dual diagnosis. Ability to work effectively with people experiencing complex life stress with past / present trauma experiences. Demonstrated ability to provide co-case management with multi-disciplinary services in order to provide effective client solutions. Good interpersonal and communication skills, both verbal and written. Well-developed organisational and time management skills. Demonstrated commitment to the values of Launch Housing and our mission to end homelessness. For further information please contact: Vanessa Hulands - How to apply: To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description please contact us at . Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us! Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites; please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview. If you require reasonable adjustments at any stage of the recruitment process, please let us know at . Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check. Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia. #J-18808-Ljbffr