Department of Families, Fairness & Housing VIC – Morwell VIC As a Team Leader, you will be responsible for providing leadership and direction to a team of Housing Customer Service Officers (HCSOs) while allocating and managing workloads.
Auditing and monitoring of key performance indicators (KPIs), providing one-on-one feedback with team members, and promoting staff development will form vital aspects of the role.
Strong analytical capabilities are required, along with the ability to make prompt, precise decisions and provide cover in other areas of the business as per business needs.
Support will be provided by the Operations Manager in developing and motivating staff while meeting the accuracy, quality, and service standards set.
The role is required to work a rotating shift between the hours of 7.00 am - 7.00 pm weekdays.
ACCOUNTABILITIES INCLUDE Manage, interpret, and apply business plans and policies in your area of responsibility and provide advice to others on design and implementation issues.
Resolve operational problems and issues being experienced by team members.
Manage a team of HCSOs against individual KPIs to ensure business unit targets are achieved for operational telephone and administrative targets and that customer satisfaction targets are met.
Allocate workloads and monitor the quality of all work produced by the team.
COVID-19 VACCINATION The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current ATAGI (Australian Technical Advisory Group on Immunisation) advice , given their individual circumstances.
As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.
HOW TO APPLY All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the Jobs and Skills Exchange (JSE) portal.
Applicants are encouraged to apply online.
Attachments can be uploaded in.doc,.docx,.pdf,.txt, or.rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability for the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident, or hold a valid work permit or visa.
Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs.
Please apply to submit your interest in this position.
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