Tech Retail Assistant - Vic

At the current time, we have 3 Full Time opportunities for the right candidates: one at our Clayton store, one at Rowville, and one at South Melbourne.
As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by: Performing technical duties and routine diagnostic procedures and processes.
Inspecting faulty items, duplicating faults, and working on remedy solutions.
Processing sales and warranty orders.
Performing quality computer builds and testing processes.
Understanding and applying quality control testing.
Providing excellent customer service and ascertaining customer needs and requirements.
Managing point of sales processes.
Picking and packing customer orders.
Achieving sales targets.
You will also occasionally: Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills.
Be required to work and travel between any of our store locations: Clayton, South Melbourne, Rowville.
To be successful in this role, you will need: A minimum of 2 years' experience as a Hardware Technical Support within the IT industry.
Experience within a retail environment is a definite plus (please note that just personal experience in troubleshooting or helping family and friends will not be considered).
Experience with hardware and software issues and how to build systems to specification.
Strong product knowledge on PC builds and product functionality.
Strong customer service skills - ability to build rapport and relationships with customers.
Good communication skills – written and verbal.
Time management skills.
Integrity, honesty, flexibility, good energy levels, and ability to deal with stress.
Willingness to work in a team environment.
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