Technical Services Engineer Melbourne We Are Fujitsu We use technology to make happier lives.
We are a global leader in technology and business solutions that transform organizations and the world around us.
We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
About the role The position is for an experienced candidate that has demonstrated capabilities and experience operating in a 3rd level engineering role.
As Technical Services Engineer, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services.
The role supports and drives the technical agenda of the managed End User Computing and M365 environment, with a focus on repeatable 3rd level deliverables and implementation of simple and medium new technologies and changes with minimal supervision and be able to take initiative and look at the bigger picture.
The role requires a high level of engagement with technical peers internally and externally.
Key Responsibilities Maintain the managed End User Computing environment for Fujitsu Customers Microsoft identity management (Azure AD, AD Connect, ADFS and Microsoft Identity Manager) Modern business collaboration tools in the Office 365 suite: Teams, Planner, Groups, Exchange Online, Share Point Online, Yammer, etc.
Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Cisco and Zoom Enterprise mobility and endpoint management solutions (MECM, Intune, and other MDM solutions) Email security and archive technologies (Office 365 ATP/EOP) Perform implementation activities from technical designs to meet project or service delivery requirements Resolve routine and ad-hoc customer enquiries, ensuring established processes/systems are followed Escalate/De-escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations Create, maintain, and contribute to documentation & knowledge articles Assist with the development and enhancement of relevant standards, procedures, and guidelines Where possible identify and contribute to Customer Service Improvement Plans (CSIPs) Provide support to multiple customers and in different locations When required, provide backfill for other support teams and staff After-hours and weekend work may be required Personal and team administration duties are completed in a timely manner, and in accordance with company policy including timesheets, leave, overtime, on-call, time in-lieu, and expense claims Other reasonable duties as directed About you: Technical competencies Strong technical skills in PC hardware and software Strong scripting ability (Power Shell, VBScript, Batch) Strong experience administering Active Directory and Group Policy Strong knowledge of Windows OS Strong technical knowledge of Microsoft Endpoint Configuration Manager including Microsoft Endpoint Manager (Intune) Experience with facilitating large and enterprise scale software deployments Working knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes Excellent documentation skills for user training and technical documents Demonstrates specific knowledge of the function and makeup of MS Share Point Extensive knowledge of core collaboration services in Office 365 Extensive knowledge of core Azure AD identity management Working knowledge of Azure AD identity and authentication technologies Desired Tertiary education Relevant industry certification viewed favourably ITIL V3/V4 Certification M365/O365 Certifications Advantageous Experience with MAC OS operating systems using JAMF Intermediate knowledge of application packaging technologies Non-Technical Competencies Strong written and verbal communication skills Outcome and customer-focused Work collaboratively with internal and external teams Commitment to excellence in all aspects of delivery Ability to interface internally and externally Ability to deal with high pressure situations and rapid changes Excellent time management and prioritization skills Excellent presentation and customer-facing skills Ability to work with minimal supervision Provide guidance and support to other teams, peers, or customers Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.
We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
We call this Be Completely You.
We put people first.
We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us.
We have an excellent reputation across the region and globally.
Best in class reward and recognition programs, flexible work, volunteering leave, and more.
We live our values of aspiration, trust and empathy, all day, every day.
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