What you'll do...
As the Technical Training Delivery Supervisor based in Melbourne, you will be responsible for leading the common delivery methods and principles of Technical Training across ANZ, and supervising the delivery of Curriculum, New Model Training (NMT), and Performance Improvement delivery activities across both markets.
You will oversee the implementation of Facilities, Equipment, and Trainer requirements, ensure that training programs comply with relevant industry regulations and safety standards, and overall support the Technical Training program to meet training requirements and targets.
Main Responsibilities: Lead the common delivery methods and principles of Technical Training across Australia and NZ.
Supervise the delivery of Technical Training, including Curriculum and New Model Training (NMT), and Performance Improvement delivery activities across Australia and NZ.
Supervise the development and delivery of FRTFT courses in support of net Promoter Score (NPS) targets.
Ensure data and information is provided to the IMG Regional Team so that reports and training plans can be developed based on market targets and data from the Learning Management System (STARS).
Oversee the implementation of Facilities & Equipment, and Trainer requirements to support training delivery based on the Ford Global Technical Training Operating Guide (TTOG).
Review technical training materials and market relevant adjustments that retain high quality of technical training such as Curriculum, New Model Training and market special courses to improve FRTFT in markets.
Deliver and ensure that training programs comply with relevant industry regulations and safety standards.
Support IMG and local SEO Manager(s) Technical Training requirements and targets.
You'll have... A tertiary qualification in Education and Training and/or previous experience/roles in the Technical Training arena.
Above average proficiency with MS Office products.
Proficiency/knowledge of training plans, development practices and delivery techniques, service in automotive systems, diagnostics, and repair procedures.
Strong verbal and written communication skills.
Ability to manage people and teams.
An ability to drive for results and interact with regional markets.
Full Australian Drivers Licence.
Even better, you may have..
Ford Master Technician or equivalent Ford technical training experience with strong diagnostic capability preferred.
Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable.
Ability to build relationships with Technicians and Dealers.
Ability to maintain a positive attitude and influence the team culture when faced with demanding internal and customer expectations and changing requirements.
Strategic mindset and strong analytical, systemic thinking and problem-solving skills.
Creative thinker/problem solver and ability to consider multiple points of view (flexibility).
Strong leadership, interpersonal, and analytical skills.
Strong negotiation skills with ability to create leverage.
Strong project planning skills, with ability to stay organized while managing multiple project components and programs.
Ability to understand and connect with Technicians.
Great written and oral communication skills.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! About us... As the world changes, we will continue to adapt and lead.
At Ford, we are committed to innovation and delivering exceptional customer experiences.
We are evolving to focus on services, experiences, and software that will continue to power the freedom of movement for all Australians.
As a household name in Australia with almost 100 years of history, Ford is committed to delivering quality vehicles and exceptional customer experiences.
Some of our many employee benefits are listed below; Work-Life Balance: Enjoy the flexibility to create a work schedule that fits your life, with options for hybrid work and flexible hours.
Recharge and Rejuvenate: Take advantage of 12 extra days off per year to recharge and pursue your passions, ensuring a healthy work-life balance.
Drive the Latest Ford: Get behind the wheel of a brand-new Ford at a discounted rate with our exclusive vehicle lease program.
Belong and Thrive: Connect with like-minded colleagues and contribute to a diverse and inclusive workplace through our Employee Resource Groups.
Invest in Your Future: We are committed to your professional growth.
Take advantage of our comprehensive training programs, both internal and external, to develop your skills and advance your career.
Support Your Family: Enjoy peace of mind with our paid parental leave program, allowing you to focus on your family during this important time.
Give Back to the Community: Make a difference by volunteering your time and skills, with paid volunteer days to support causes you care about.
Equal Opportunity Ford Australia is committed to building an inclusive work environment and welcomes applications from diverse backgrounds.
All qualified applicants will receive consideration for employment and all effort will be made to ensure diverse interviewers.
Please contact Sarah at , if you require any support or adjustments to the recruitment process.
Candidates for positions with Ford Motor Company must be legally authorised to work in Australia.
Verification of employment eligibility will be required at the time of hire.
-Applications will close on Wednesday 2 October 2024 however, please do not delay your application as interviews will commence before this date- Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.
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