Our ideal candidates are skilled in enhancing the Unemployment Tax and Benefits (UTAB) system, through conducting user acceptance testing, consulting on operations and performance, and collaborating with stakeholders to design technology and business solutions.
They demonstrate strong communication, interpersonal abilities, and commitment to the organization's values of Access, Love, Equity, Belonging, and Stewardship.
This position involves conducting user acceptance testing to ensure the delivery of high-quality system functionality and provides consulting on operations and performance within UTAB.
Additionally, these positions call for strong communicators who can represent the agency in meetings and serve as a liaison between business stakeholders and technical staff.
The ideal candidates will be accountable for developing test conditions and test scripts, executing test scripts, evaluating test results, and reporting application deficiencies.
The Employment Security Department has 3 vacancies for User Acceptance Testers (MA3).
In this role, you will be responsible for participating in the enhancement of the Unemployment Tax and Benefits (UTAB) system with a focus on testing changes and corrections made to the UTAB system.
You will also relay information to keep UI Benefits Operations informed in addition to keeping yourself informed on UICS laws, policies, and procedures to continue to provide business benefit to the division.
Some of your duties may include: Execute tests that evaluate and ensure software quality that meets the needs of Unemployment Tax and Benefits (UTAB) business.
Approve changes to the UTAB system.
Perform manual testing of the UTAB system.
Serve as a subject matter expert in Unemployment Insurance laws, policy and process and make sure that test outcomes meet these requirements.
Verify the solution reflects UTAB business requirements communicated to the internal and vendor technical staff.
Inform and respond to questions from development teams.
Report application defects.
Report pass, fail, and error results to the project team.
Provide to the testing team as needed the "horizontal" view of business processes.
Provide advice in area of expertise of UTAB Business of UI intake and adjudication.
Respond to questions from business partners and log SQRs/RFIs when appropriate.
Create system and process documentation for the team and business partners.
Answer questions and walk others through the documentation and/or system changes.
Act as spokesperson and subject matter expert related to UI program needs.
Perform user acceptance testing.
Serve as a liaison between business stakeholders and technical staff to ensure business needs are clearly defined and understood.
Develop test conditions and test scripts.
Execute test scripts to test specific program functionality and or conduct systems testing of entire UTAB application.
Evaluate test results from a business perspective.
Identify and report application deficiencies.
Required: Five (5) years of *progressive experience conducting research and analyzing policies, laws, rules, or regulations, to include: Interpreting, analyzing, and applying rules, policies, and/or regulations.
Researching, analyzing, and identifying business or technology needs.
Facilitating changes in an organization business service.
Performing analysis of business processes and requirements.
Using quality improvement processes.
OR A combination of education and/or relevant *progressive experience totaling five (5) years.
Desired Experience or Competencies: Three (3) years of experience researching, analyzing, and identifying business or technology needs and experience facilitating changes in an organization business service.
One (1) year of experience and knowledge of Unemployment Insurance business requirements and processes.
Ability to demonstrate and adhere to the following ESD Key Competencies: Accountability - Accept personal responsibility for work and actions.
Communication effectiveness - Effectively convey ideas and information.
Critical thinking - Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
Customer service - Commit to providing value-added services to external and internal customers.
Inclusiveness - Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.
Interpersonal abilities - The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.
Security - Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team.
Immediately report any Security event, incident, or breach in reporting.
Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review.
This position has access to federal tax information and therefore, per RCW 41.04.821 and the IRS publication 1075, is required to have a criminal history record check through the Washington State Patrol and the Federal Bureau of Investigation.
When applying, please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc.
are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.
We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, Veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program.
Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the Talent Acquisition Team.
If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
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