Account & Relationship Management (Banking & Financial Services) You're part of the Chief Customer Office, or CCO as we like to call it.
We're a customer-obsessed bunch, committed to helping all Australians own their own home.
Together, we manage the entire customer experience, from attracting new customers through our strong brand and clever propositions to retaining them and making them brand advocates through our award-winning service and support.
We have the opportunity for an experienced Broker Development Manager to join the team.
This is a full-time position based in Melbourne.
Your impact and contribution The role of the Broker Development Manager (BDM) is to be the first point of contact for a portfolio of brokers to generate Home Loan applications and settlements in line with the three-year business plan.
At Great Southern Bank, a BDM is responsible for developing and executing a structured call plan to build excellent B2 B relationships with the brokers in your portfolio.
You will also be the primary account contact for the aggregator with a core focus on growing market share.
You will also: Build awareness of Great Southern Bank's products and services, application process, credit policy, and service proposition through regular contact and ongoing training of brokers.
Ensure Great Southern Bank is well represented and promoted at State Based Development events and through a regular calling strategy to regional brokers.
Provide quick and efficient support to brokers regarding Great Southern Bank's policy and process inquiries, including support on deal structuring and scenario questions.
Your responsibilities Business Development You are known for your business development skills, identifying sales opportunities, and delivering on sales targets.
You can effectively segment a large portfolio of brokers and apply appropriate strategies to achieve multi-tier KPIs.
You ensure effective communication with the designated brokers in accordance with Great Southern Bank's communication framework.
You represent the Broker team through attendance at partner professional and industry development days, which may require interstate travel.
Customer Experience and Service Proactively monitor processes to achieve continuous improvement and deliver outstanding broker and customer outcomes.
You will develop, implement, and monitor a broker calling program to ensure regular contact, product offering, and brand awareness among your broker and aggregator partners.
You manage and evaluate escalated issues, provide guidance, and make recommendations, or escalate as required.
You conduct spot checks of applications, ensuring compliance with policy, processes, products, and information is fit for purpose.
You keep stakeholders informed of impending impacts and provide meaningful options and solutions.
Your experience 7+ years in banking/financial services.
Previous relevant experience in a similar role in the banking industry, with strong broker and aggregator networks.
Experience in all aspects of residential home loans, with a strong understanding of credit assessment.
Demonstrated success in implementing structured call plans.
Tertiary qualifications in Business, Finance, or Banking-related subjects (desirable).
Knowledge of financial services Codes and Acts.
Passionate about providing commercial support and business solutions.
Practical and tactical while keeping the big picture and organisational impact front of mind.
Able to think strategically to segment a large portfolio of brokers.
Highly organized, love working at pace, and managing multiple priorities.
An exceptional communicator with strong business development skills.
A problem solver, always looking for the way something can be done.
Possess the skills to coach and mentor brokers.
A little bit about us... For over 75 years, we've been putting our customers first, and today we look after the financial needs of more than 380,000 Australians.
We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.
We're ambitious and as we continue to grow, we are investing significantly in technology, products, and people.
We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.
We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team.
If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you! Questions? Please reach out to Danielle Moore - At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace, where people feel a sense of belonging, are valued, connected, and respected.
We value diverse backgrounds, cultures, abilities, ideas, and experiences; recognising the benefits they bring to our work, our communities, and the way we help our customers.
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