Urban CGI is an Australian-founded and internationally expanding technology solutions company that transforms design, training and projects using CGI simulation.
Training Simulation – convert procedures, inductions and competencies into LMS linked, micro-credentialled, interactive CGI training sims for high retention, efficiency and engagement.
Project Simulation – build CGI sims to make design projects move faster with assured validation, verification, integration, operations, construction, engagement and approvals.
Our goal is to modernise systems so clients can change the world for the better, faster.
We have been in business for 20 years working with Tier 1 clients on complex projects to solve wicked problems across infrastructure, mining, rail, for design and training scenarios.
We are a family-owned and run business with a fantastic long-term dedicated team on a pathway for expansion and international growth.
About the role We are seeking an experienced Client Relationship Manager who will be responsible for managing and nurturing client relationships, understanding their needs, and providing solutions to help them achieve their business goals.
The role will also serve as the main point of contact for clients, ensuring their satisfaction and addressing any issues that may arise.
Also, will work closely with internal teams to deliver exceptional service and drive revenue growth through upselling and cross-selling opportunities.
Key Responsibilities: Client Relationship Management: Cultivate and maintain strong relationships with multiple clients.
Process Improvement: Continuously enhance and streamline project processes for optimal efficiency.
Sales Support: Collaborate with the sales team by providing insights and reviewing work, while identifying new business opportunities with existing clients.
Reporting directly to the CEO, this remote-based role is pivotal in ensuring project success and client satisfaction.
KPIs Revenue Growth Customer Satisfaction Client Retention Response Time Account Planning Cross-functional collaboration About you The ideal candidate will be: Independent and Proactive: A self-starter who works with minimal guidance and identifies next steps autonomously.
Curious Problem-Solver: Naturally curious, adept at finding solutions and connecting the dots without a detailed map.
Personable and Assertive: Able to build relationships quickly and handle tough conversations with stakeholders.
Versatile: Willing to assist in various areas, including sales, production, and operations.
Passionate and Ambitious: Enthusiastic about project management and eager to enhance your career and skillset.
Organised and Methodical: Strong time management skills and a structured approach to project management.
Responsibilities Build and maintain strong relationships with clients.
Understand client needs and objectives to provide tailored solutions.
Serve as the main point of contact for client inquiries and issues.
Collaborate with internal teams to deliver high-quality service.
Identify upselling and cross-selling opportunities to drive revenue growth.
Monitor client satisfaction and address any concerns in a timely manner.
Skills and Requirements Bachelor's degree in business administration or related field.
5+ years' experience proven work experience as an Account Manager.
Proven experience in account management or sales.
Strong communication and negotiation skills.
Ability to multitask and prioritise in a fast-paced environment.
Results-driven with a focus on customer satisfaction.
Ability to work during Australian business hours.
Ability to adapt to changing project requirements and priorities.
Knowledge of digital technologies, tools, and trends.
Excellent written and verbal communication skills.
Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Detail-oriented, highly organised, and able to manage multiple projects simultaneously.
Rail industry experience and knowledge would be highly advantageous.
Submit your updated resume and a cover letter.
Come and impress us and help us grow further.
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