Cloud Solution Architect

Why Microsoft With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
This role sits within the Global Delivery organization of Microsoft Customer Success.
The mission of Global Delivery organizations is to support the customers' journey with Microsoft to the Cloud by providing business value through scalable and efficient delivery.
CSA FTE and Partner form a centralized delivery team that operates cross-border and cross-customer segment bringing world-class expertise to the customer at the right time.
This role is flexible in that you can work up to 50% from home.
Responsibilities The purpose of this role The Cloud Solution Architect role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies.
The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures.
The Cloud Solution Architect role is focused on long-term client relationships and requires technical knowledge of architecture solutions to meet clients' business and technical requirements and to resolve technical constraints and blockers.
Skill sets required for this role include client delivery, partnership, and technical thought leadership.
Responsibilities: Customer Centricity Collects customer/partner feedback on technical preferences and business needs to align digital transformation solutions with their outcomes.
Serves as a customer/partner advocate, driving new insights and prioritizing resources within internal teams.
Liaises with internal teams, like Engineering, to tailor products and services based on customer/partner insights.
Champions customer/partner interests, sharing success stories to inspire and inform the wider team.
Builds and strengthens relationships with key customer and partner technical contacts and decision-makers.
Analyzes customer/partner requirements, crafting and validating technical architectures through collaborative design sessions.
Ensures alignment with customer success plans, collaborating with internal teams to fulfill customer/partner needs.
Facilitates customer readiness, acting as a trusted advisor to enhance skills and ensure operational and cloud readiness.
Leads by example, focusing team efforts on delivering a seamless and positive customer/partner experience.
Proactively addresses potential issues, improving customer/partner satisfaction and accelerating their transformation journey.
Engages in active listening, challenging customers/partners constructively and offering insightful alternatives for better outcomes.
Business Impact Proactively identifies and resolves issues, advising customers/partners on optimizing performance using Microsoft best practices.
Adapts methodologies to manage business and technical risks, ensuring quality assurance and solution excellence.
Maintains pipeline accuracy by leveraging tools for opportunity tracking and milestone management.
Enhances customer/partner relationships, addressing technical challenges to boost solution consumption and implementation.
Utilizes broad knowledge of Microsoft solutions to meet IT requirements and shape customer requirements.
Identifies growth opportunities, leveraging product knowledge to drive consumption and align with customer success strategies.
Leads technical solution design, providing thought leadership and supporting customers/partners through implementation.
Keeps abreast of industry trends, positioning Microsoft's solutions against competitors to win customer/partner confidence.
Provides technical leadership, scoping engagements and mentoring team members for successful delivery.
Commits to continuous learning, developing technical skills and sharing knowledge with less experienced colleagues.
Engages with technical communities, sharing insights and contributing to Microsoft's collective knowledge.
Innovates existing IP, identifying and filling gaps to drive best practices and accelerate consumption for customers/partners.
Qualifications What skills do you need to have? There will be many opportunities for you to learn and grow into this role and Microsoft.
Minimum Required Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
Cross solution skills across mature security technologies and a broad range of Infra technologies.
Specifically for Security - experience of AD / ADFS / certificate services / PKI / windows server and client security.
Specifically for Infra - experience cross Clustering / Hyper - V / Networking performance and troubleshooting / VM manager / virtualization / Windows server / WSUS / Azure files / Azure Stack / Well architected framework and Azure network security.
Other Requirements This position requires verification of citizenship due to citizenship-based legal restrictions.
Specifically, this position supports Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work.
See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.
Microsoft Benefits | WORK180 Endorsed Employer Our mission is deeply inclusive.
Inside Microsoft | Global Diversity and Inclusion at Microsoft What next? Even if you feel you may not meet 100% of the criteria, please apply.
You may exceed your own expectations, or we may have another opportunity that suits your potential.
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In the meantime, please see our FAQs, Interview Tips and Accessibility Support for more information on our recruitment process.
Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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