This is a Customer Experience Specialist - Accounting role with Xero based in Hawthorn, Victoria, Australia.
Role Seniority - A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
More about the Customer Experience Specialist - Accounting role at Xero Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users.
We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.
The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team.
You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone.
Our aim is to help our customers through their queries quickly and efficiently.
Sometimes you won't know the right answer, but you're the kind of person who is up for the challenge to use their curiosity, resourceful nature and enjoys solving problems to create beautiful experiences.
You'll be empowered to make decisions in the best interests of our customers and our business.
We are looking to add Customer Experience Specialists to our team who will work from 11:30am - 8:00pm, on a Monday to Friday or Sunday through Thursday schedule.
Key Responsibilities Complaints Resolution Query Handling Key Strengths Attention to detail Collaboration Flexibility Written communication Learning agility Accounting experience Why Xero is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Xero not with Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
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