Director of Implementation and Training (Saas) Full-time Department: Onboarding Division: Childcare and Education At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.
About the opportunity Join our Education Vertical as Director of Training and Implementation to make a real impact every day.
The Implementation and Training teams drive our company's growth by nurturing new and migrating customers at the outset of their Xplor Education journey.
Reporting into Chief Operation Officer of Education & Personal Services, you will help lead the team responsible for onboarding, offboarding, training, and adoption of the Education products.
You will monitor, manage, and provide guidance, ensuring that all tasks meet the internal and customer's expectations of quality and timeliness.
Some of the other responsibilities include: Collaborates with relevant business partners to develop and maintain the processes and activities needed to integrate our product with needed solutions.
Manages and leads the training team to ensure that revenue targets are met.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Manages the offboarding group to develop processes and tools focused on ensuring accuracy of when billing should cease.
Ensures that billing is in alignment with onboarding and offboarding.
Coordinate with team to review external customer's product demands, develop project plans and ensure implementations are completed on time.
Collaborate with Commercial team to ensure team members have appropriate documentation, training, software, and other tools needed to effectively respond to customers.
Work with senior management to provide activity reports and metrics around project and department performance.
Up to 25% travel required, plus flexibility to attend virtual meetings outside of standard work hours.
What would make me a good candidate? We are looking for curious and empathetic people.
Required qualifications for this role include: Experience at a growing Saa S company with revenues $20m.
Several years experience leading and growing an implementation and training organization.
History of building process-driven teams with a mix of existing and new talent.
Experience in creating KPIs, building reports, forecasting, and performance management.
Passionate about developing talent, motivating teams and building a world-class implementation and training organization.
Financial Astuteness: Demonstrates broad understanding of financial management principles.
Business Acumen: Recognizes current and future resource needs based on organizational goals.
Acting with Empathy and Compassion: Affirms the value of a culture where people feel safe to share their thoughts.
Proven experience: Establishing organizational systems for defining responsibilities.
Values and Life at Xplor Our four core values that guide us are: Make life simple Build for people Move with purpose Create lasting communities.
Ready to apply? To start your application, please submit your resume and we will be in touch as soon as we can.
Please include the word "moonshot" at the top of your message to the Hiring Manager.
We understand that diverse candidates have diverse needs.
We welcome you to inform us of any additional needs related to completing your job application.
Good to know To be considered for employment, you must be legally authorised to work in the location (country) you're applying for.
Xplor does not sponsor visas.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.
Applications are encouraged from all sectors of the community.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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