Randstad is currently partnering with a State Government organisation based in Ballarat - Seeking a Dispatch & Monitoring officer for their Maintenance Delivery team to start ASAP.
Job Title:
Dispatch & Monitoring Officer
Assignment type:
12 months contract role
Hours:
38 hrs per week (onsite for the first 4 weeks and then hybrid flexibility - 2 days wfh)
Pay rate:
$45/hr - $55/hr + super
Purpose:
Join our Maintenance Delivery Works Management Centre as a Dispatch and Monitoring Specialist. In this role, you will ensure efficient dispatch and monitoring functions, providing exceptional customer service and supporting safe, effective field operations.
Key Duties & Responsibilities
Lead the dispatch function within the team, ensuring proactive and high-quality outcomes.
Manage customer fault calls and inquiries through phone, SMS, online fault maps, and other services.
Assess and prioritize service requests and work orders for efficient dispatch using internal and external resources.
Book asset requests for both internal and external customers.
Identify and implement improvements in systems and processes.
Monitor SCADA alarms, dispatch resources, and escalate issues when necessary.
Capture chargeable works to recover costs for third-party damage to assets.
Support third-party providers and initiate contractor work.
Ensure staff safety in the field using systems like Staysafe and Intellitrack.
Coordinate field work logistics using Intellitrack and Microsoft Teams.
Handle initial escalations and promote Maintenance Delivery as the primary contact for faults and difficulties.
Monitor KPI-related service levels, including phone statistics and Essential Service Commission requirements.
Perform other duties as directed.
Qualifications And Experience
Diverse experience in customer service, communication, record keeping, reporting, and coordinating field maintenance.
Preferred but not essential: experience in the Victorian Water Industry or similar service/infrastructure maintenance.
Experience working in a fast-paced team environment.
Key Selection Criteria
Proven experience in a similar service and dispatch environment, with a focus on health and safety and customer experience.
Ability to thrive in a fast-paced operational setting and build positive team relationships.
Proficiency in using various computer systems.
Experience in training and coaching team members to meet KPIs.
Apply Today
If you're ready to take on a dynamic role with a focus on efficiency and customer satisfaction, apply now to join the team as a Dispatch and Monitoring Specialist!
Reach out to ****** for more details.
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