General/Business Unit Manager (CEO & General Management)
Government - Federal (Government & Defence)
Full time
Salary:
$149,044 to $169,128 per annum plus 15.4% super
Comcare has an Ongoing vacancy for an Executive Level 2 Senior Director, Claims Enablement in the Claims Management Group. This vacancy is in Canberra or Melbourne and either full-time or part-time.
A merit pool will be created and may be used to fill similar Ongoing and Non-Ongoing vacancies.
Individual terms and conditions in line with the Comcare Enterprise Agreement 2024-2027 may be entered into with the successful candidate to reflect the duties of this role.
Team and Role Overview
The Claims Management Group contributes to Comcare's purpose to promote and enable safe and healthy work by delivering high quality claims management services. The Claims Management Group strives to improve our claims management service and achieve better outcomes for our clients, stakeholders and the community.
The Senior Director Claims Enablement is responsible for leading the enabling functions of the Claims Management Group, focused on performance, quality/improvement, contracted services and client experience. This position is responsible for overseeing and implementing strategies to enhance performance, maintain high standards of claims management, and drive continuous improvement initiatives across all facets of Claims operations.
Key Responsibilities
Develop and implement the performance function: Define performance practice and culture, lead the Data and Analytics Strategy for Claims Management Group (CMG), ensure clear performance metrics and targets at all levels within the Group.
Lead the delivery of effective and efficient operational processes.
Lead Work, Health and Safety (WHS) focus and practice across the group including the WHS risk register and HSRs.
Lead the Census action plan for the group to drive positive movement in CMG employee satisfaction.
Quality assurance: Establish and enforce quality standards to ensure products or services meet or exceed customer expectations.
Continuous improvement: Lead efforts to identify inefficiencies, streamline processes, and implement best practices to drive continuous improvement.
Cross-functional collaboration: Work closely with executive, senior directors, and directors across various teams within the business to align goals, share best practices, and implement improvement practice.
Lead CMG's approach to training, coaching and development for the various roles that sit within the group.
Reporting and communication: Prepare regular reports and presentations to communicate performance insights, improvement initiatives, and outcomes to stakeholders at all levels of the organisation.
Demonstrate strategic leadership capability, superior people management skills and an ability to achieve organisational objectives through leading, contributing and collaborating with relevant internal and external stakeholders.
Keep up to date with best practice Customer Experience practices to support a customer-centric culture and practice within the CMG.
Drive the coordination of strategies, plans and activities that support Comcare's approach to effective Claims Management.
Qualifications and Experience
Bachelor's degree in business, or a related field; advanced degree preferred.
Proven experience in leading enabling functions, performance improvement, continuous improvement and/or quality assurance in an operational context.
Familiarity with Lean Six Sigma or other process improvement methodologies is a plus.
Security Clearance
Ability to obtain and maintain a Negative Vetting 1 Security Clearance.
Special Conditions
Some intra and interstate travel is required, including overnight absences.
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