About Us: Jemena is an Australian energy company who owns and operates more than $12.4 Billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 3000 team members consistently strive to make a difference in the communities we serve.
About the role: We are seeking a Functional Specialist to join our Digital Customer Solutions team. In this critical role, you'll be the subject matter expert on customer-related functionalities, providing strategic guidance, technical expertise, and practical solutions to optimize processes and enhance efficiency. Your deep knowledge of end-to-end system functionalities, applications, and integrations will be essential in shaping Jemena's customer experience. As a Functional Specialist, you will support the business by helping improve and scale systems to meet evolving needs, keeping Jemena at the forefront of the energy industry. This is a 12-month fixed-term position with the potential for extension.
Key Responsibilities:
Serve as the primary contact for new initiatives, translating business requirements into feasible technical solutions.
Lead business initiatives, delivering project expertise and conducting impact assessments on the customer portfolio.
Contribute to governance framework implementation, road mapping, and project delivery.
Collaborate with technical teams for accurate estimates and effective stakeholder management.
Facilitate workshops to identify customer needs and translate them into actionable technical solutions.
Provide mentorship and support for business-as-usual (BAU) operations while driving ongoing project enhancements.
Collaborate with the Customer and Commercial teams to streamline processes and maximize technology's value.
Engage with communities of practice to implement innovative solutions that enhance the customer experience.
Ensure data management, system support, and documentation are compliant with industry standards and best practices.
Spearhead strategic efforts to optimize Jemena's customer portfolio and drive impactful, sustainable results.
About You:
Background in Computer Science or relevant experience in project management or business analysis.
Analytical and strategic skills with a focus on process improvement and technology integration.
Experience in leading cross-functional teams and resolving complex challenges.
Proven ability to mentor, coach, and foster continuous learning within teams.
Experience in the utilities sector, particularly with customer regulatory and compliance frameworks, is advantageous but not essential.
Expertise in custom-built systems and CRM platforms is highly desirable.
Excellent stakeholder management and workshop facilitation skills, capable of translating technical information for non-technical audiences.
Ability to manage multiple projects simultaneously, balancing active projects and BAU enhancements to ensure successful outcomes.
Why you should come and work for us: Our people are our energy source, and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long-term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia's "Net Zero" targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry. We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.
Recruitment Process: During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks, and a national police check.
Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms, or third parties. Interested candidates are welcome to submit their application independently.
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