Buxton Real Estate Group is a leading real estate agency network in Victoria. With over 160 years of industry leadership and innovation, our heritage is built on commitment, expertise, and local knowledge, ensuring our clients receive unparalleled service. As we continue to expand, our goal remains to enhance our services and operations to uphold and exceed the high standards our clients have come to expect from us. Position Overview We are seeking a highly strategic and experienced Head of Operations to join the corporate team. The ideal candidate will be able to confidently lead a dynamic team, define, communicate and execute strategic and operational changes across the 33 offices in our network. The Head of Operations will work directly with the CEO and Corporate Leadership Team to promote and grow the Buxton brand and audience, streamline and solidify business practices, policies, and procedures. Key Responsibilities Planning, management and execution of key network events and training Management of the Buxton Business Partner Program Operational management and onboarding of new offices to the network Act as the main contact for business owners and franchisees Management of feedback and complaints resolution process Human Resources representation (in conjunction with appointed HR agency) Review, develop and implement operational changes to group-wide procedures and policies Relationship management with key network suppliers Qualifications & Experience Excellent organisational and leadership abilities and problem-solving aptitude Strong leadership skills including the ability to lead and mentor a team Excellent communication and interpersonal skills Strong analytical skills and the ability to use data to make informed decisions Experience in real estate is highly regarded but not mandatory Why Join Buxton Real Estate Group? We offer a flexible, collaborative and supportive work environment, where innovation and creativity are encouraged, celebrated and rewarded. We are committed to the professional development of our people, providing endless opportunities to grow and lead within the industry. And, we like to think that we're good people by being highly active in our communities, contributing significantly to philanthropic causes close to our heart, working with organisations such as the National Breast Cancer Foundation. This is your chance to join a historic yet energetic business, by playing a pivotal role in our organisation. How to Apply If you're passionate about all things organisation and operational, we'd love to hear from you. Please submit your resume and a cover letter touching on the following questions: An introduction to who you are; What you're looking for in your next opportunity; Your relevant professional experience; Buxton Real Estate Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our team. #J-18808-Ljbffr