From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.
We want to grow with you.
Achieve with you.
And support you to do your best work.
That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.
We're always looking for people who want to go further with us.
People who do what's right, aim high, and work smart.
Why not discover where we can go? Job Description As Head of Sales and Customer Care at Lifebroker, you'll lead, inspire, and develop a high-performing team of sales and customer service consultants, driving exceptional customer satisfaction and performance.
You'll ensure your team embodies our brand values: Know your stuff : Equip teams with the right knowledge and insights to meet customer needs.
Keep it real : Be honest, accountable, and transparent in all interactions.
Pay attention : Listen, learn, and focus on delivering the best outcomes for customers.
Be straightforward : Communicate clearly and break down complexities.
Key responsibilities include: Leading the Lifebroker Sales and Customer Care teams to maximise operational performance.
Overseeing effective training, onboarding, and ongoing development in partnership with enterprise Training and Development.
Delivering on financial and operational goals, while motivating the team to succeed.
Reporting to the General Manager of Lifebroker, this senior leadership role plays a vital part in shaping our sales strategy and operational plans.
Join us to help your team live their best day at work and make an impact.
Qualifications Relevant academic qualifications (e.g., university degree) and professional certifications (e.g., RG146, Diploma of Financial Services).
5+ years of industry experience with a strong understanding of business, industry trends, and competitor activity.
In-depth knowledge of insurance sales processes, regulations, and the ability to provide valuable business recommendations.
Proven ability to deliver excellent customer service, backed by strong product and systems knowledge.
Strong stakeholder management and relationship-building skills.
Leadership experience with effective communication and influence at senior management levels.
Expertise in leading training, coaching, change management, and performance management initiatives.
Experience leading large teams (4+ managers, 30+ FTE).
Proficiency in relevant software and systems.
You're always accountable for your actions.
You never give up.
You strive to find the best outcomes for customers and partners.
And you value working together to find the best solutions for problems.
Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people.
We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
To provide you with the best experience, we can accommodate you at any stage of the recruitment process.
Simply inform our Recruitment team at any time.
TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability.
For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
#J-18808-Ljbffr
