Shadow Play by Peppers, 308-320 City Road, Southbank, Victoria, Australia Req Thursday, 29 August 2024Shadow Play by Peppers is in a class of its own. Set around the Yarra River, one kilometre from Melbourne CBD, it offers guests a range of one and two bedroom apartments with floor to ceiling windows and contemporary décor. Guests can wine and dine at Edwin Wine Bar and Cellar, which celebrates and supports local produce within their creations. When not working, with its central position, you will have Melbourne's world famous shopping, restaurants and cafés on your doorstep and popular attractions within walking distance.PurposeAs a Hospitality All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. You are the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and suggesting local activities.Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.Facilitate the resolution of guest complaints, transforming challenges into opportunities.Skills and ExperienceCustomer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry as GSA, Reservations or Concierge is preferred.Proficiency in using reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.