Description About us No to Violence is Australia's peak body for individuals and organisations that work with men that use violence.
We provide training, sector development and advocacy across the sector.
We operate the Men's Referral Service, providing a counselling service and referral pathways directly to men who use violence.
As a pro-feminist organisation, women and children are at the centre of what we do - by ending men's use of family violence, families, individuals, and communities are safer.
We have strong values of Change, Leadership, Gender Equity and Accountability.
About the role The ICT Support Officer is an important member of the ICT Team providing timely and friendly one-on-one first level help desk support to staff, assisting them to use technology more effectively, troubleshoot and resolve basic IT issues.
This role will also be involved in creating and maintaining work instructions, ordering of new equipment, maintaining the asset register, providing administration support to the ICT Team, and offering entry-level training on ICT systems to staff.
About you Outstanding customer service approach, strong desire to support others with technical issues, and drive to understand the "why" and "how." Relevant business administration/information technology training and/or relevant experience in a similar role in a comparable organisation.
ICT troubleshooting skills, ability to investigate issues and requirements, identify and prioritise appropriate solutions, and willingness to share knowledge with and support fellow staff members.
Proficiency in Power BI and SQL.
Strong analytical and problem-solving skills.
Ability to engage with and provide support to people with different learning styles and needs.
Proactive team member who thrives on contributing to a positive team culture to deliver outstanding work.
Well-developed communication and interpersonal skills, with the ability to interact positively with a wide variety of stakeholders with confidentiality, professionalism, and discretion.
Ability to professionally and confidently interact with external stakeholders, including members, industry stakeholders, and suppliers.
Further details relating to the key roles and responsibilities of this role can be found in the position description on our website - Position Description.
What We Offer We provide a positive work culture and a diverse and inclusive environment.
Our people matter to us, and we are committed to supporting them and their wellbeing, including 24/7 access to EAP for you and your family.
We also play an active role in the professional development of our staff.
Permanent staff will also have access to: Salary Packaging – tax-free salary benefits of up to $15,900 per year plus up to $2,650 per year for entertainment benefits.
Additional leave including bonus leave, career break, and paid parental leave.
Purchased leave options available.
Generous paid study leave.
How to apply Please submit an up-to-date resume and cover letter outlining your relevant experience aligned to the Key Role Responsibilities and Mandatory Requirements.
We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration.
If we can make reasonable adjustments to the recruitment process to better enable you to participate, please reach out to us via the email below.
Any questions, please contact NTV values diversity and encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour.
We value people of all abilities and diversity of culture, faith, gender identity, and sexual orientation.
We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.
As part of our commitment, we are a Rainbow Tick accredited organisation.
Role Type #J-18808-Ljbffr
