Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.
For more about why Capgemini, visit
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Let's talk about the role and responsibilities:
Strong ITIL / ITSM knowledge
Hands-on experience in using tools like ServiceNow, Jira, Confluence
Good to have banking domain experience particularly from customer personal data management perspective
End to end incident management process knowledge
Overseeing the incident management process and ensuring the whole team follows the process
Incident management, problem management, release management, change management
Scheduling and driving triages to resolve incidents
Conducting Post Incident Reviews (PIRs)
Strong analytical, problem-solving & time management skills
Minimum technical knowledge on MDM, Java, SQL, Kafka, Elastic, APIs
Strong knowledge on monitoring tools like Splunk, Dynatrace
Ability to analyze a high volume of technical data and work in a fast-paced environment
Strong communication skills to update stakeholders and upper management in case of major issues
Ability to create dashboards & reports dynamically as required
Accountability, flexibility and ability to work under high-pressure environments
About Capgemini:
At Capgemini, we are more than just a business; we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want. Our people are the key to making this vision a reality, which is why we have been recognized by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong. Our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. It's why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.
For over 50 years, our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World's Most Ethical Companies by the Ethisphere Institute 12 years in a row.
Our Commitment to Diversity & Inclusion:
Don't meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring process can come with challenges. If you are living with a disability, are gender diverse or neurodivergent, and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at ******.
Information Security and Compliance:
Capgemini Australia has developed and manages process-oriented Management Systems compliant with the requirements of ISO9001, ISO27001, and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
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