Lovisa Life: Lovisa was established in April 2010 and has quickly grown to be one of the world's leading fast fashion jewellery retailers.
We continue our focus on expanding our store network, with a total of 900+ stores across 37 countries.
Join a high growth international retailer, publicly listed on the ASX.
As we are a fashion brand, you have the freedom to shake up your daily uniform and demonstrate your eye for style.
We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team.
We celebrate our global presence, by supporting our culturally diverse team around the world.
Lovisa Opportunity: The primary responsibility of the IT Support Analyst is to provide quality level 1 and 2 technical support to our Stores and Support Centre team (Corporate offices) globally as part of a follow the sun support model.
The IT Support Analyst will be responsible for: Prompt level 1 and 2 service support to Stores (remote however physical visits required at times), Support Centres and Warehouses Ensure server and network infrastructure is available and fully operational at all times Server infrastructure is optimally tuned where applicable Management Reports are generated as required Maintain integrity, stability and operation of all hardware, server/network infrastructure, PCs and peripherals.
Monitoring relevant maintenance agreements with vendors and purchase IT Hardware where applicable Ensure quality support is provided for Point-of-Sale Systems (Futura and AURES), PCs and Server/Network infrastructure.
Be part of a rotating 7 day support roster.
Standard hours fall within an 8am-5pm AEST period.
Maintain integrity, stability and operation of all software applications utilised by Lovisa Ensure accurate and complete registers of the location of all hardware and software owned by Lovisa Liaise with IT equipment and software suppliers (HP, AURES) to ensure LOVISA is treated with priority regarding Requests, Incidents, Problems and pricing.
Coordinate the setup of new stores from a technical perspective Assist with providing user training of Systems and IT Hardware to ensure successful onboarding/day to day operations Proactively address any IT security concerns with the utmost detail and timeliness to ensure Lovisa is protected.
Proactively monitor ticket support queues, infrastructure, hardware and software to ensure a customer focused service Continually look for improvements to Process and Technology, raise these to management and implement as prioritised.
Other duties and special projects within skill and competency level as required.
Lovisa Loves: A can-do attitude with the following skills: Tertiary qualification in Information Technology or related discipline Minimum of 2 years' experience in Level 1 and 2 Technical Support ITIL Foundations certification & good understanding Service Management concepts Excellent written and verbal communication skills Demonstrated problem solving skills Demonstrated customer service skills and an ability to work with a team of varying levels Proactive and can-do attitude Lovisa Perks: Enjoy these perks when you join Lovisa! Join a global business offering endless career opportunities locally and internationally Supportive diverse and inclusive team environment – we truly harness our 10+1 culture commitments Take your birthday off - additional day of leave Generous 50% discount off Lovisa products Free gym membership Modern HQ with a fully stocked kitchen on Glenferrie Road Monthly social events Personal Development Succession Plans with monthly, quarterly, six month and yearly reviews.
Referral Rewards Incentive Program for your chance to receive up to $1,000 AUD Lovisa Future: With no plans on slowing down with our continued expansion across the globe.
At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players.
We are devoted to fashion, style and customer service.
All team members are Lovisa ambassadors, who thrive off our Lovisa culture commitments with a can-do attitude.
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