Req ID:
76063
Department:
AR Everyday Banking Portfolio Performance
Division:
Australia Retail
Location:
Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the role
Everyday Banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them. As a Journey Expert, in our Change and Delivery Chapter, you will be responsible for contributing to the development and execution of the Tribe's initiatives. This will include developing requirements, processes, business execution plans, and managing the customer experience.
This role will work closely with other squad members from the Tribe as well as our Assurance, Legal, and Technology partners to deliver changes and initiatives across Deposit and Unsecured Lending products. If you have existing experience and expertise in Business Analysis, Change Management & Implementation, this role may be a great fit for you!
Role Location:
833 Collins Street, Docklands VIC 3008
Role Type:
12-month Fixed term opportunity
Work Schedule:
Full Time
What will your day look like?
As a Journey Expert, you will be:
A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team's mission.
The customer's biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change.
Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement.
Committed to your own and other's growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback, and providing feedback to others to help them learn and grow every day.
A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank.
Risk savvy – You build sustainable solutions that protect customers, stakeholders, and the community.
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Demonstrable experience or expertise in one or more of the following disciplines: Project Management, Business Analysis, Change Management, and Implementation.
Strong stakeholder management skills and ability to effectively influence outcomes in an autonomous way.
Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate.
A good understanding of the Financial Services industry (including the relevant regulators and governing frameworks). Ideally, you would also have some exposure to Everyday Banking Retail Products (Deposits, Payments, Credit Cards, and Personal Loans).
An intense passion and curiosity for customers, their needs and wants, and putting them at the centre of everything you do.
A desire to optimize customer journeys and experiences.
Strong background in Risk, Governance, and Technology.
Vision +, CAP, CTM experience preferred, but not required.
Technical understanding of software development / SDLC, bridging the gap between business needs and technical solutions.
You're not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact; you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
You can apply for this role by visiting ANZ Careers and searching for reference number 76063.
Job Posting End Date:
24/09/2024, 11.59pm, (Melbourne Australia)
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