Journey Expert, Project Delivery Department: Initiatives and Delivery Cluster Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role As a Journey Expert focused on Project Delivery/Business Analysis in our Home Loan Tribe, you'll play a key role in helping to make great Home Loan experiences possible by reliably providing easy to use product and services, helping customers buy, own and sell their home in a fair, honest and efficient manner.
Your main priority is to ensure that the Home Loans business area is effectively managed.
This may require taking ownership of specific governance functions, working on an initiative, or collaborating with a team of professionals to manage and coordinate essential activities that help us strike a healthy balance between delivering high-quality customer outcomes and operating as a well-managed business.
Our Journey Expert roles offer flexibility and variety within Project Delivery, as well as the opportunity to take on additional responsibilities outside of this domain.
You may be asked to contribute your skills to other teams that support different aspects of the Home Loans business, providing you with a chance to develop a broader understanding of the industry and new skills.
Ongoing guidance and support will be provided as you take on these additional responsibilities.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future while helping to build ours.
Role Type: 12 months secondment/fixed term Role Location: 833 Collins Street, Docklands VIC What will your day look like? The successful applicant will be open to contributing to and supporting any of the below activities: Identify/support identification of the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan.
Gather and translate business needs into consumable requirements, leading/supporting elicitation workshops, analysis, specification and validation of requirements.
Identify and analyse impacted business processes, including understanding of as-is and to-be processes, creating new and updating existing process maps where necessary using Signavio.
Undertake analysis in collaboration with stakeholders to fully comprehend problem statements to deliver and playback future state options.
Source and utilise data to validate assumptions throughout and after delivery, seeking guidance from Data Analysts where required.
Engage with stakeholders throughout the delivery lifecycle, sharing updates, seeking feedback, and responding to feedback.
Ensure potential and active risks and issues are captured, assessed, managed, and mitigated in a timely manner.
Work with squads and stakeholders to translate high-level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA), and change interventions.
Plan, facilitate and manage/support testing activities for your deliverables, such as UAT, BVT, DRH.
Create and maintain supporting materials, including collateral required throughout delivery.
What will you bring? To grow and be successful in this role, you will ideally bring the following: A minimum of 2-3 years' experience across various delivery functions, such as business analysis, risk management, and implementing change.
Excellent interpersonal, active listening, and influencing skills.
Proven experience in stakeholder management, communication, and presentation skills.
Proven business analysis skills leveraging structured thinking and determining success measures through data analysis.
Ability to solve problems through drawing on past experiences and applying judgement.
An eye for detail and willingness to iteratively improve precision and clarity.
Familiarity with agile delivery, process mapping & business/technical requirements.
Experience in translating requirements into user stories and acceptance criteria.
Ability to learn on the job, navigate through ambiguity, and demonstrate a growth mindset.
Ability to wear the scrum master hat.
You're not expected to have 100% of these skills.
At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide benefits including access to health and wellbeing services and discounts on selected products and services from ANZ.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
To find out more about working at ANZ, visit .
You can apply for this role by visiting ANZ Careers and searching for reference number 76253.
Job Posting End Date #J-18808-Ljbffr