Learning Specialist - Customer Relations Join the BOQ Group Capability team in a permanent role and be at the heart of our transformation into a digital-first, customer-centric organisation! In this role you'll be a key player in nurturing a workforce that's not just skilled, but also passionate about building social capital through banking.
This position will require you to collaborate with our Customer Relations leadership team to scope and prioritise the capabilities (customer, technical, risk and leadership) required in each role to deliver on Customer relations priorities.
You'll play a crucial role in delivering capability initiatives for the relevant teams which include training pathways, operating rhythm, upskilling programs and performance support tools.
Excitingly, you'll have the chance to work on transformational projects and change initiatives within the customer relations space.
All of these initiatives are driven towards driving strong commercial outcomes for the bank, strengthening our risk culture and solidifying our strong relationships.
You'll be engaging with channel and division leaders to identify and prioritise capability development.
You'll also be responsible for creating content and tools that meet the developmental needs of our teams in the customer relations space.
Additionally, you'll manage the rollout and execution of these programs and tools, ensuring they achieve the desired business and learner outcomes.
By building strategic partnerships and providing coaching and training, you'll help embed capability development into the flow of work.
Embrace the opportunity to make a real impact and help us shape the future of digital banking at BOQ Group.
About You If you're looking to make a real impact in the world of banking, we'd love to chat with you! We're on the lookout for someone who's not just experienced in capability development and talent management - particularly within the customer relations space - but also someone who's a natural at business partnering and has a knack for facilitating and executing the delivery of engaging learning experiences.
You're the kind of person who thrives in a role where you can design tools and programs that resonate with people, and you're comfortable leading workshops that leave a lasting impression.
You're resourceful, always ready to dive in and find the information you need, and you're not fazed by a bit of uncertainty.
Your communication skills are top-notch, both in writing and in person, and you approach problem-solving with a human-centered design and systems thinking mindset.
We're in the business of delivering exceptional customer experience and are looking for a like-minded professional to ensure we keep that going.
If this sounds like you, we're eager to hear how you can contribute to our team and help us build a more inclusive and skilled workforce at BOQ Group.
Let's create something great together.
About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking.
That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.
We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Benefits Flexible working arrangements Discounted financial products Salary sacrificing options Paid parental leave with no minimum Purchase annual leave Discounted private health insurance plan Employee Assistance Program (EAP) Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility BOQ Group is a member of Pride in Diversity and a participating organization in the Australian Workplace Equality Index How to Apply To apply for this role at #boqgroup #people&culture, follow the links or apply via our careers page.
BOQ Group is committed to diversity and an inclusive workforce.
Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.
When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.
These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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