Morwell, West Gippsland & Latrobe Valley VIC
Management (Community Services & Development)
Reporting to the Executive Director of Aged Care, as a member of the aged care management team, you are responsible for the leadership, planning and decision making of our client's direct care service ensuring it supports the organisation's strategic direction, which includes growth across Australia.
Operating in a highly competitive environment, you will work towards achieving overall client outcomes, service profitability, and the future development and growth of the aged care directorate. This includes delivering high quality care, servicing new clients, retaining existing clients in their service locations, operating an effective and efficient service, planning operational budgets and resourcing to accommodate a growing business.
You will provide support and direction to a team of certificate qualified and unqualified direct care staff working remotely in client homes across Gippsland and other parts of Victoria, as well as the rostering and administration team.
You will be responsible for the delivery of high quality services that meet budget, key performance expectations and statistical and administrative requirements in a timely and smooth functioning manner.
This role will involve travelling across Victoria and possibly interstate as well as working in the Morwell office.
Key Responsibilities:
Managing Strategy: Developing a direct care strategy, service and structure aligned to our clients' overall strategy.
Work with the Executive Director and other managers to optimise opportunities.
Identify other business opportunities.
Managing Business: Ensure the program meets quality and safety standards related to area of responsibility.
Manage and support effective performance resulting in achievement of annual program and individual performance targets.
Undertake business planning for proposed changes within area of responsibility and complete funding submissions and reports.
Managing Partnerships: Establish and maintain good working relationships between internal business units, services, groups and sectors.
Participate in local, regional and State wide networks of strategic relevance.
Managing Staff: Alongside the leadership team, create a culture of excellence in customer service and effective teamwork.
Managing Reporting: Coordinate the collection and collation of data as specified in service agreements and strategy and business plans.
Meet internal and external reporting timeframes and requirements.
Managing Quality & Risk: Investigate complaints related to area of responsibility, and respond in accordance with our clients' procedures.
Skills & Experience:
Leads and manages a remote team and delivers program objectives within service delivery and budget parameters.
Delivers program objectives within service delivery and budget parameters, as well as establish new programs and services.
Commitment to excellence in customer service, in particular, aged care customer service and sales processes.
Sound understanding of monitoring and managing budgets and the ability to critically analyse business performance.
Have an understanding of a range of HR issues (i.e. legislative requirements, recruitment & selection, performance management).
Medium to high level of computer literacy and proficiency in the use of Microsoft Office suite of programs and the internet.
Proven ability to undertake data entry, document management and navigate between databases.
A current driver's license is essential.
You will also have or be willing to undergo a Working with Children Check and a Police Check.
For any queries regarding the position or application process, contact Sarah Ingram on (03) 9087 1020.
TRADEWIND AUSTRALIA AND THE ORGANISATIONS WE REPRESENT ARE PROUD TO BE EQUAL OPPORTUNITIES EMPLOYERS.
We welcome applications from people who reflect the diversity of the organisations we partner with, and the people they support. We encourage people of Aboriginal and Torres Strait Islander background and people with disability and lived experience to apply.
*The Employer considers gender a genuine occupational qualification for this position under Section 27 (2), (c), (e) and (g) of the Equal Opportunity Act 1984 and so we ask that only female applicants apply.
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