Transurban's commitment to enhancing road safety, intelligence, and sustainability is evident through its innovative solutions that tackle transportation challenges.
The Customer Solutions and Australia Markets Partnering (CS & AMP) division plays a pivotal role in this mission by transforming the customer experience.
This division adopts a comprehensive approach, integrating employees, processes, and technology to improve customer interactions.
About the role As the Manager of Legal Partnerships, you will take on a vital role in shaping and leading the collaboration between Transurban and its third-party legal partners, driving collections through strategic legal processes.
With a deep understanding of operational excellence and a keen eye for opportunity, you will guide a nationally distributed team to achieve outstanding results in debt recovery.
Your focus will be on optimizing both operational and financial performance, ensuring that the Customer Solutions team consistently meets or exceeds ambitious targets while delivering cost-effective outcomes.
In this dynamic role, you will exercise commercially focused judgment, analyzing and selecting the most suitable cases for legal collections based on strategic, behavioral, and financial criteria.
You will manage relationships with law firms, debt collection agencies (DCAs), and government partners, overseeing the progression of cases through all stages of legal activity.
Your leadership will be key in preparing for court proceedings and ensuring that all legal obligations are met while minimizing risks.
Collaboration will be at the heart of your work, as you partner with the CS& team, the broader business, and external legal experts to design and maintain efficient processes that drive debt recovery and reduce non-arranged travel and debt levels.
Your ability to influence stakeholders and inspire your team will be crucial in delivering enhanced operational performance, productivity, and service excellence.
This is an exciting opportunity to make a significant impact by aligning legal strategies with the Group's business objectives and protecting its interests and reputation.
Day-to-day, you will: Lead recovery efforts and support enforcement activities to enhance the effectiveness of the legal collections strategy.
Identify and pursue opportunities for value optimization within the legal collections framework.
Ensure the Group's objectives are met when negotiating, advising on, drafting, and reviewing commercial agreements and while overseeing the development of contracts.
Account for customer impacts and maintain a strong record of managing third-party partners to achieve desired outcomes.
Exhibit strong commercial judgment and ability to manage competing factors and opportunities to drive outcomes in a timely manner.
Develop insight and analysis and strategies from a variety of sources and information, including underlying legal requirements.
Take a proactive approach to managing risks associated with legal processes (e.g., anticipate issues, propose solutions early, participate in regular business team meetings).
Demonstrate highly developed verbal and written communication skills with the ability to successfully engage, negotiate, and deal tactfully and effectively with people in challenging circumstances.
This role requires someone who possesses: Strong understanding of the operation of the legal system gained from a relevant role within the legal sector or similar.
Strong record of managing third-party partners to achieve desired outcomes.
Strong commercial judgment and ability to manage competing factors and opportunities to drive outcomes.
Ability to develop insight and analysis and strategies from a variety of sources and information, including underlying legal requirements.
Ability to take a proactive approach to managing risks associated with legal processes (e.g., anticipate issues, propose solutions early, participate in regular business team meetings).
Ability to build effective working relationships with individuals at all levels both within the organization and externally.
Highly developed verbal and written communication skills with the ability to successfully engage, negotiate, and deal tactfully and effectively with people in challenging circumstances.
Strong organizational and time management skills including an ability to be deadline driven.
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you will enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
Learning and development opportunities to support your career interests.
Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more.
Share offers and insurance benefits.
Social activities, community give-back programs and paid volunteer days.
We offer a range of flexible working and leave options , so you can balance your work and life commitments and interests.
Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing, and inclusion; where everyone belongs.
We treat everyone with fairness, consideration, and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not.
We want to ensure everyone feels comfortable and safe to express ideas, questions, and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.
If you require any adjustments or support during the recruitment process, please contact us at .
Ready to help us keep cities moving? Apply today.
Job Type: Permanent Closing Date: 27-Sept-2024 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location: Sydney CBD, Inner West & Eastern Suburbs Sydney NSW #J-18808-Ljbffr
