Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions — building and operating safer, smarter, and more sustainable roads — to solve pressing transport challenges that are slowing cities down.
About the role
We're seeking a Reporting & Optimisation Lead to embed best practice metrics of success, campaign planning, testing, reporting, and optimisation across our customer journeys and campaigns to deliver measurable business and customer benefits.
You'll join an innovative team, who are dedicated to reimagining customer experiences and uplifting business processes to create better outcomes.
As our Reporting & Optimisation Lead, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging, and exciting work.
Day-to-day, you will:
Act as stream lead in cross-functional BAU and project squads.
Provide guidance on journey and campaign design, including decision splits, A/B testing, reporting, channel selection, and ongoing optimisation opportunities.
Drive the adoption of Dataiku as the new data aggregation and reporting tool.
Establish a robust, automated reporting system to monitor conversion across customer journeys.
Identify and deliver opportunities for dashboards and other reporting to provide actionable insights into communications conversion and customer engagement.
Support team members and stakeholders with Reporting & Optimisation opportunities and reporting requests.
Advocate for data-led decision making and educate other teams on the potential uses, limitations, and best practices of data.
Prioritise and distribute work among stream members, manage workflow and capacity using Jira, and ensure timely task completion.
This role will suit someone with a curious mind and transferable skills and experiences, including:
Experience in managing reporting and optimisation for digital communications distribution platforms.
Proven people leadership experience, demonstrating the ability to manage, mentor, and develop team members effectively.
Bachelor's degree in a Business discipline, providing a strong foundation in business principles and practices.
Experience working in an agile environment, showcasing adaptability and proficiency in agile methodologies and practices.
Background in organisations with multi-channel, complex customer journeys, highlighting the ability to navigate and optimise intricate customer interactions across various channels.
Strong analytical and problem-solving skills, capable of dissecting complex data and deriving actionable insights.
Meticulous attention to detail combined with the ability to think strategically and see the bigger picture.
Advanced written and verbal communication skills, ensuring clear, concise, and effective communication with stakeholders at all levels.
Expertise in Tableau, with advanced skills in creating and managing data visualisations and dashboards.
Proficiency in report preparation and presentation, demonstrating the ability to compile, analyse, and present data-driven reports to inform decision-making.
If you meet some of these requirements, but not all, we encourage you to submit your application.
With a career at Transurban, you'll enjoy a range of benefits, including:
A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
Learning and development opportunities to support your career interests.
Health and wellbeing support — access to Headspace and our EAP program, wellness facilities, and more.
Share offers and insurance benefits.
Social activities, community give-back programs and paid volunteer days.
We offer a range of
flexible working and leave options,
so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion, where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us at
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Ready to help us keep cities moving?
Apply today.
Job Type:
Permanent
Closing Date:
27-Sept-2024 0:00
Please note:
The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC
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