Footscray with flexible work from home/office arrangement
Full Time, Ongoing
62K + Super
About Us
We provide Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.
As a
Service Desk Consultant , you will be the first line of support for State Trustees employees, managing IT incidents and service requests. You'll play a vital role in ensuring the smooth operation of our IT systems, providing high-quality first and second-level support. Working in an established Service Delivery team, you'll be responsible for troubleshooting technical issues, performing installations, and supporting both hardware and software needs across the organization.
Role Requirements
Serve as the first point of contact for IT support, addressing incidents, service requests, and inquiries.
Provide first and second-level IT support, troubleshooting, and resolving issues in a timely manner.
Perform installations, software upgrades, and mobile device support.
Maintain strong relationships with internal teams and external vendors.
Ensure adherence to ITIL-based service management processes, including Incident, Request, and Problem Management.
Promote information security awareness across the organisation.
Skills & Experience
Qualification in an IT or business-related discipline
Demonstrated experience in 1st and 2nd level technical support in an ITIL Service Desk environment
Demonstrated experience in supporting Microsoft Windows 10 and Office 365
Understanding of Active Directory and administration processes
Experience with Remote Access technologies (e.g. Citrix)
Knowledge of Incident, Request and Problem Management processes, policies & procedures
Employee Benefits
One-off work-from-home set up payment
Health and well-being programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Employee social club
Our Culture
For our clients, our people and the Victorian community, we demonstrate Care, Unity, Passion - we are here, we work together, and we bring our best.
How to Apply
Click the Apply button to commence the application process. In your application, please include a cover letter and CV.
We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people.
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