Management (Manufacturing, Transport & Logistics) Full time About us: Jungheinrich is one of the world's largest & most successful intralogistics and materials handling equipment providers.
Headquartered in Hamburg, Jungheinrich employs over 20,000 people across 42 countries.
Since our opening in 1953 we have become a leading provider of intralogistics equipment.
Our success is enabled by our culture of being open , active , efficient , and demonstrating that we care about our customers, our people, and our environment.
Jungheinrich is committed to becoming a climate-neutral company & we are proud to be recognised among the top 1 percent of the world's most sustainable organisations.
Within Australia, we have 250 employees across 6 sites nationally.
We attribute our growing national footprint to our committed team as well as our high-quality products.
Based out of the Melbourne site, this role reports to the Australian After Sales Director.
Key accountabilities include providing effective leadership to our Victorian After Sales team and collaborating with sales and other colleagues to maximise our huge growth potential in the market.
The State Service Manager will work with our Service Supervisors, who oversee the hiring, technical training, and performance of our team of Field and Workshop Technicians.
The Service Manager will also develop and implement service strategies to meet customers' needs and improve service quality.
Additionally, they will monitor service metrics, analyse (internal & external) customer feedback, and address any gaps or areas for improvement.
A philosophy of customer centricity will be essential for success in this role.
Core Tasks: Lead an efficient team which is active in the market with existing and potential customers Proactively leverage After Sales opportunities & support the Sales Team to realise growth potential in the market Provide strong and effective leadership to the service team for the best customer-orientated outcome Provide technical management, guidance, and support of the Service Supervisors and their teams Effective implementation of the operational strategy including active consultation & collaboration on projects, process improvements, and efficiency initiatives Optimisation of the service teams in conjunction with the respective support functions Cost management Safeguarding the required quality of work and workplace safety as well as compliance with standards Relationship management and support to ensure long-term customer retention and satisfaction Effective management of customer, technical, quality, safety or HR escalations Mentoring for Service Supervisors and team members About you: Minimum: Trade Level Qualification (Cert III) in relevant field (eg.
Automotive, Electrical, Mechanical) Experience leading and mentoring technical teams Experience in the materials handling industry or similar (desirable) Ability to cultivate strong internal relationships and deliver customer-centric solutions Ability to plan and prioritise work effectively, aligning with company culture and goals What you can expect at Jungheinrich: We believe that our culture, based on the 'Jellow Way' (we are Open, Active, Efficient & we Care), enables our success.
Be part of a secure group that is geared towards sustainable, profitable growth and a solid financial position.
This is your chance: Realise with us the big goals that we have set for ourselves - with a lot of energy and a lot of innovative strength.
What's in it for you: Fitness and Wellbeing Benefits - save up to 50% off Supportive team culture with a genuine commitment to work-life balance Job security with an international market leader Pathways for career advancement How to Apply: If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.
We thank all applicants for their interest but regret that only shortlisted candidates will be contacted.
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