Team Manager - Health
See yourself in our team
Our Commercial Banking business serves over 10,000 clients in the medium to large business segment across Australia, with complex financial needs and turnover up to $150 million and commercial debt facilities up to $50 million.
We are committed to understanding our clients, and delivering insights and creative solutions, to drive sustainable business growth. You will be part of a Specialised Health Team who have a diverse mix of experience, collaborate well and hold our clients at the centre of everything we do.
This is an excellent opportunity for individuals who are keen to take a step in the direction of leadership roles in their career.
Do work that matters
Taking a key leadership role and using your ability to coach and develop others, you will lead a team of Analysts and Account Managers as well as being responsible for actively driving the uplift of overall capability across your Centre.
More specifically, you will:
Role-model and lead the delivery of best practice service, and outcomes that meet credit and compliance requirements;
Work collaboratively with peers, business partners and stakeholders to build strong and effective relationships and ensure your team are meeting business needs;
Be part of the CB150 VIC Leadership Team;
Drive a customer centric culture by ensuring your team provide responsive, professional and quality service that meets the needs of our people and clients, and positively contributes to NPS;
Focus on ensuring that frontline staff have the necessary capability to consistently deliver exceptional service within an operationally compliant framework;
Proactively identify and assess risk within the business and share best practice insights that will be used to drive and support course correction;
Drive a productivity mindset, and maintain a continuous improvement focus to implement practical process improvements across the business;
Ensure strong risk acumen, and drive a culture of accountability and excellence across your team;
Facilitate ongoing development of your team to continually build on credit, risk, technical and leadership capabilities;
Role model a curious mindset and adoption of technology across your team and business.
What are we looking for?
We are looking for a Team Manager with demonstrable ability to engage, lead and guide a team. You will support your team to help them achieve their goals and drive a culture of accountability in the team. In order to be successful you will have:
Demonstrated experience as a senior analyst with a strong risk mindset and credit skills. Whilst experience at a leadership level is highly regarded, consideration will also be given to applicants where leadership is in their career development plan and they can demonstrate a track record of high performance as a senior member of the team;
A passion for the Health Industry;
Strong financial services industry experience, including experience within a sales and/or risk role;
Extensive knowledge of bank and financial services products and services and strong business acumen and risk knowledge;
Proven ability to build strong and effective relationships and to work collaboratively with business partners and stakeholders;
Continuous improvement mindset and a creative approach to problem solving;
Strong customer focus and a real passion for delivering exceptional customer service.
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