Team Manager

Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Individual development planning multitude of learning pathways and opportunities Organisation which celebrates collaboration and innovation Something for everyone - range of employee benefits, discounts and wellbeing programs About the Role In this position, you will join GB's Workers Compensation leadership group and be responsible for the day-to-day management of your claims team. As a Team Manager, you will have reporting lines of claims management staff falling under your leadership, with a focus on Front-End or Early Intervention Workers Compensation claims. You will play an important role in ensuring your team is both well supported to achieve the best out of their work, and performing in line with our strong customer service and claims management standards. If you are looking for the opportunity to grow your leadership expertise, we offer support to our emerging and experienced leaders alike with collaborative peer-to-peer leadership training, as well as fantastic leadership programs to continue to grow your leadership skillset. You will find this role to be challenging and rewarding, and at GB we pride ourselves in our ability to offer recognition for the fantastic work our people do each day, as well as offering opportunities for career development. How you'll make an impact Your responsibilities will include: Managing your team's daily workflow in order to achieve an effective output and to maintain client service standards Providing effective and engaging leadership, coaching and feedback to staff on technical, business and performance related issues Working with Branch Manager to identify staff's skills and knowledge gaps and assist with the up-skilling of your team Working alongside your Branch Manager to develop and cultivate team morale, and an achievement and service orientated culture; ensuring a dedicated and team-based approach to the determination of claims liability Mentoring and coaching team members, encouraging creativity, innovation and continuous improvement Identifying any areas for improvement in our Claims service provision, and implementing strategies and processes to ensure GB's services meet business and Work Safe requirements Collaborating with our Talent Acquisition team in the recruitment of new team members About you What we're looking for: Experience within a People Manager role will be ideal for your success, including outstanding leadership skills, and experience in coaching and mentoring staff Experience within a client services or account management position In-depth knowledge of Insurance Industry and legislation, specifically Workers Compensation Insurance Knowledge of Workers Compensation industry performance measures Interpersonal skills with all levels of staff and external parties Time management, workflow management and conflict resolution skills Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate field What we can offer you: Attractive remuneration packaging & flexible work arrangements including Work from Home Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities; Exciting career – as our Company grows, so do the opportunities for our people; Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards; and employee assistance program for yourself and immediate family members. A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave To apply Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr