This position is responsible for efficiently overseeing and administering key corporate on-premise and cloud applications and business systems, including assisting with Oracle Cloud Fusion ERP and HCM.
The position engages with and supports the organisation with the introduction, development and enhancement of business applications and processes to ensure maximum return on investment.
Working in a customer focused IT team, the role provides exceptional technical and professional advice to customers to align with the business processes and system needs of the organisation.
This position will proactively engage and manage vendor relationships along with any associated agreements or contracts.
Responsibilities: Provide all levels of support for end users of business applications, including Oracle Cloud Fusion ERP and Oracle Cloud Fusion HCM systems.
Provide support utilising procedures, FAQ, hints, and tips to support users troubleshoot error messages.
Manage their own service desk tickets and allocate to support person/group where relevant.
Identifying opportunities for both customer centric process improvement and internal efficiencies through continuously improving corporate systems, seeing these improvements from conception to completion.
Create and develop templates to share updates and information with users, including improvements, additional features, errors, outages, and downtime.
Provide technical administration, compliance, license monitoring and support of business applications.
Configure approvals, workflows, design and configure security roles within Oracle, liaising with key groups in the business, e.g., payroll, HR, finance, governance.
Ensure exceptions/error reports are being investigated, communicated in a timely manner with application users/owners and vendors.
Ensure that scheduled integrations are monitored, functioning correctly and issues are resolved or escalated where required.
Assist with the implementation and/or upgrade of systems, including user acceptance testing and regression testing.
Configure and manage data integration and transformation (ETL) processes.
Ensure data accuracy and consistency and establish data governance standards.
Proactively identify data risks and issues affecting the delivery and efficiency of processes and work with stakeholders to mitigate these risks.
Proactively engage with customers and vendors to ensure business applications are meeting business requirements, escalating issues where appropriate.
Maintain solid vendor relationships to ensure rapid resolution of issues and efficient utilisation of business-enhancing features.
Gather and analyse information to ensure that business application proposals are appropriate and evaluated for the costs and benefits.
Continuously improve by capturing and analysing appropriate business and application data/metrics, insights and best practices, and act on the information.
Actively research and maintain knowledge related to developments in business applications and systems technologies and future applications as identified in the Technical Transformation Strategy.
Proactively review and optimise system security by routinely managing and/or performing necessary application permission checks and modifications.
Provide technical support for internal and external applications and integrations.
Maintain up-to-date and relevant business application, integration, and other documentation to support business functions as identified in the Technical Transformation Strategy.
Develop and maintain system documentation, user training materials and process maps, etc.
Act as the technical point of contact for business users with respect to system functionality/features and for UAT.
Experience: Enterprise-wide expertise in applications support and management including minor development, bug fixes, etc.
Data Analytics, Management, Warehousing, and reporting experience.
Current experience and proficiency in programming or scripting, e.g., C#, Java, Python, Ruby, PHP, SQL or similar.
Current experience in integration development utilising APIs.
High-level knowledge of technical website administration and management.
Familiarity with Agile, SLDC and ITIL frameworks.
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