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Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Title and Summary Vice President, Digital & Retail Partnerships, Australia Role Overview The Mastercard Australasian Account Management team seeks an experienced professional to lead the Digital & Retail Partnerships account team, as Vice President (Digital & Retail Partnerships, Australia), where they will drive partnership strategy, account management, and customer experience through establishing and developing deep relationships, consistently innovating, and problem-solving.
This role reports to the Australasian SVP, Head of Account Management.
The ideal candidate is passionate about the role of local and global Digital Partners, including fintech, technology enablers (including but not limited to issuing processors, core-core banking, and alternate finance solutions) along with experience in working at or with leading retail and merchants.
The candidate will be energized to accelerate Mastercard's partnership with clients within the payment's ecosystem (both digital partners and retail partners, including those who have acquiring, gateway, or PSP business lines).
Having a focus on delivering great client experiences, being highly motivated, intellectually curious, analytical, and possessing an entrepreneurial mindset is key.
Responsibilities & Skills Will partner and understand key customers' priorities deeply, will establish core business needs and match these to Mastercard capabilities to support growth and partnership opportunities.
Will be responsible for delivering performance targets through key portfolio management strategies, including but not limited to developing strategies and proposals that deliver mutual benefits to the partner and Mastercard.
A focus on partnership management and all associated metrics (portfolio optimization, acceptance, authorization performance along with delivery of value-added data or insights to drive partnership performance).
Tracks, reports, and coordinates all partners and their interface to Mastercard stakeholders (primary account & team management role) with support from colleagues who have responsibility for account management of direct, indirect, and retail acquired partners.
Develops and implements sales plans including business development, marketing, and product management initiatives at both customer level & with regional or global stakeholders.
Leads and manages existing customer relationships.
Manages partner relationships that are strategically important or are in growth and development phase.
Identifies & recommends approaches to enhance Mastercard partnership performance with customers.
Works with the partners to establish, execute, and report progress against annual business plans and targets.
Negotiates and executes agreements with partners and works with stakeholders to deliver on strategic goals.
Plays a lead role in internal conversations with key stakeholders to ensure partnerships are represented whilst activating collaborative partnerships between partners.
Directly supports Digital Partner / merchant discussions with other Mastercard stakeholders and partners.
Supports team and career path for early career stage colleagues under direct management or those who are part of the broader team.
Provides strong leadership and direction to the team.
Experience & Skills Proven business development experience in digital commerce, online retail (with payments background), PSP, issuing, or fintech.
Expertise on the payment ecosystem including the role and prevalence of key global enablement technology partners.
Superior presentation skills.
Demonstrable skill & ability to formulate, articulate, influence, gain buy-in, and implement business building ideas.
A strong team player that can influence, often without direct reporting lines in a matrixed environment.
Experience of negotiating and engaging with senior stakeholders on a commercial and technical level.
A strong technical understanding of the payments industry.
Understands and is experienced in retail acquirer / gateway / PSP systems or global digital brands and has a wide-ranging established network of decision-making contacts within the payments industry.
Understands and is experienced in managing a business development process where required.
Demonstrate the ability to work in a flexible manner and contribute to the evolution of Mastercard's digital payment products.
Demonstrate excellent interpersonal and negotiation skills in seeking out solutions and workarounds to achieve results.
In-depth experience executing and managing sales strategies for numerous complex or large accounts/ industry verticals.
Experience of selling technical solutions to merchants or payment acceptance/processing businesses.
Understanding of the main drivers affecting the industry and the ability to articulate these in detail.
Ability to translate technical product specifications into sales messages for prospects.
Proven experience in developing relationships and building sustainable partnerships.
Good interpersonal and communication skills including both oral and written.
Strong customer orientation and successful negotiation skills.
Ability to build excellent relationships both internally and externally.
Ability to work under pressure and to tight deadlines.
Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization, and therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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