About Us: Carbiz is an industry leader in all-in-one accident management services, simplifying the process of getting customers back on the road after an accident. With 7,500+ 5-star reviews and recognized by Product Review awards in 2023 and 2024, we are a trusted provider of like-for-like accident replacement vehicles. Our commitment to quality and customer satisfaction sets us apart in the industry. We pride ourselves on a team-first culture with limitless growth opportunities and a commitment to our core values: Love what we do – We're passionate about delivering for our customers, team, and partners every time. Better than yesterday – We continuously grow, learning from our experiences. Win with trust – We lead the market by being reliable, trusted, and helpful. Collaborative core – We work smarter, together. Valuing people – We respect our team, encourage development, and reward performance. Perks & Benefits: Bonus Incentive Scheme – Additional earning potentials through various streams of bonus incentives. Employee Wellbeing Program – Access to comprehensive 24/7 real time support through chat or phone as well access to a wellbeing library of resources through Sonder for safety, mental and physical wellbeing. Company Drive Car & Fuel Allowance Exclusive Discounts – Access special offers and discounts through platforms like SWAG/Employment Hero and Flare. Team Celebrations – Monthly team lunches, birthday celebrations, and festive gatherings for major events. Career Development – Ongoing training, mentorship, and opportunities for growth. Study Assist Program – We support your growth by contributing to your educational pursuits. About the Role: As the Branch Operations Manager, you will oversee daily branch activities to ensure smooth operations and exceptional service. Key responsibilities include: Managing daily branch operations, from vehicle cleaning and maintenance to scheduling deliveries, planning routes, and driver allocation. Supporting Customer Service Executives (CSEs) to deliver excellent customer service by ensuring vehicle cleanliness and presentation. Mentoring and coaching team members to foster a high-performance culture. Collaborating with other branches and cross-functional teams to streamline deliveries, vehicle swaps, and pickups. Building and maintaining relationships with repairers and clients for effective communication and support. Ensuring CSEs meet their targets, complete tasks on time, and contribute to branch and company KPIs aligned with Carbiz's values. Performing ad hoc administrative and operational tasks as needed. Complying with company policies, particularly WHS standards, to maintain a safe work environment. About You: Proven experience in a similar operations management role, ideally within automotive, car rental, or logistics. Strong team leadership and development skills. A customer-focused approach with experience managing relationships and delivering exceptional service. A track record of meeting operational targets and improving efficiency. The ability to multitask and prioritise effectively in a fast-paced environment. Strong problem-solving skills and attention to detail. Apply Now: If you're ready to step into a Branch Operations Manager role with a growing, people-focused company, click APPLY and our Talent Team will be in touch! #J-18808-Ljbffr