Bus Customer Information Delivery Officer Job posted: 14/10/2024 Organisation: Department of Transport and Planning Occupation: Other Reference: 5649 About the Role This is a Fixed Term 12mths Position The Customer Information Delivery Support Officer role assists with the implementation of wayfinding, signage, customer information, timetables and maps at new or upgraded bus stops and interchanges, supporting network service change events and improvement initiatives.
The role is responsible for creating database outputs to inform stop-based customer information creation and installation by internal and external stakeholders.
Work requirements are accurately calculated, estimates and work schedules are prepared, manufacturing and installation projects are coordinated effectively.
All wayfinding, signage and customer information delivered is consistent with DTP's Master Style Guide and Master Fleet Guidelines.
Wayfinding, signage and customer information is produced and installed by contractors engaged via DTP's procurement processes.
Wayfinding, signage and customer information data is accurately maintained in the appropriate transport database, file, document and drawing management systems.
Successfully supports multiple activities and projects for the Customer Information team as required.
Promote and support safe, inclusive and flexible team operations.
In line with Section 31 A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities.
Key Selection Criteria Able to perform a range of tasks through digital tools e.g.
Microsoft suite of application of Outlook, Excel, Power Point, Word, and Teams.
Proven ability to apply quality assurance processes related to accuracy of information with strong attention to detail to ensure standards are maintained.
Good oral and written communication skills, including preparation of project scopes, reports, briefs and correspondence on issues associated with delivery of projects.
Ability to coordinate work requirements and production outputs working with external suppliers, including good logistical and administrative skills.
Proven understanding of sign design development, manufacturing methodologies, signage installation and procurement procedures in relation to the production of customer information projects.
Qualifications and Experience Mandatory Relevant qualifications or significant work experience in a related field.
What we offer Meaningful work making Victorian communities more accessible and liveable.
Professional growth and development opportunities across the department and the wider Victorian Public Services.
A hybrid working model focused on collaboration and teamwork.
Optimal work-life balance initiatives including flexible working arrangements.
Opportunity to work across multiple urban and suburban hubs.
We prioritise the development of a safe and inclusive culture.
Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds.
At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction.
This empowers our employees to effectively contribute to our goals.
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All Applications should include a resume and a cover letter.
All applications must be submitted through the online portal.
We're unable to consider email or manual applications at this time.
For further information about the role please contact Lorena Dalic – Customer Information Delivery Lead via Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks.
Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
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Job type: Full Time - Fixed Term Job classification: VPSG3 Contact: - Customer Information Delivery Lead Lorena Dalic #J-18808-Ljbffr