Job Title: Internal Sales Representative Location: Full-time position, office-based (Warrnambool-based) Company Overview: Danterr is a leading supplier of high-quality construction products, dedicated to providing innovative solutions to the Australian infrastructure and civil engineering industries.
We focus on delivering exceptional client experiences by seamlessly connecting our sales, logistics, and operations teams.
As a member of Danterr, you will play an essential role in maintaining our reputation for quality and service excellence.
Position Overview: The Internal Sales Representative plays a critical role in supporting both the Business Development Managers (BDMs) and Account Managers (AMs) to ensure the smooth operation of the sales process.
You will be responsible for creating accurate quotes, managing order processing, coordinating with logistics, and delivering top-tier customer service.
As the key communication link between clients, sales teams, and the operations department, you will ensure that client requirements are met efficiently and that orders are delivered on time.
You will work closely with both the BDMs and AMs, ensuring seamless coordination between external client interactions and internal processes.
The ideal candidate will have strong organizational skills, attention to detail, and a passion for providing excellent customer service.
You will thrive in a fast-paced environment and be adept at handling multiple tasks to support the success of the sales team.
Key Responsibilities: Collaborate with BDMs and Account Managers to prepare accurate and detailed quotes based on client requirements and project specifications.
Ensure that all quotes align with pricing strategies and include necessary technical details and delivery terms.
Review and validate quotes for accuracy before sending them to the client, ensuring all information is clear and precise.
Respond to client inquiries regarding product details, pricing, and availability, providing timely and accurate information.
Customer Service: Serve as the first point of contact for client inquiries, providing prompt responses via phone and email.
Proactively manage client requests, resolving issues related to orders, shipments, and other general inquiries.
Maintain regular communication with clients, BDMs, and AMs to ensure satisfaction and address any concerns that may arise.
Order Processing & Coordination: Process client orders after confirmation by BDMs and Account Managers, ensuring all details are accurately logged in the CRM system.
Liaise with operations and logistics teams to confirm product availability and arrange timely deliveries.
Track the status of orders from creation to delivery, providing updates to clients, BDMs, AMs, and internal stakeholders as needed.
Manage and organize documentation such as invoices, delivery notes, and certifications to ensure smooth order fulfillment.
Inventory & Stock Management: Coordinate with warehouse and logistics teams to manage inventory levels, ensuring products are available for client orders.
Monitor stock levels of key products, alerting the Sales Manager, BDMs, and AMs of any potential shortages or delays.
Ensure stock replenishment processes are aligned with upcoming sales needs, enabling timely fulfillment.
CRM & Reporting: Maintain accurate records in the CRM system, tracking client interactions, quotes, and order statuses.
Provide regular reports to the Sales Manager on key metrics such as order volumes, quote-to-order conversion rates, and client satisfaction.
Assist in maintaining comprehensive sales records for performance tracking and forecasting.
Collaboration with Sales & Operations Teams: Support both BDMs and AMs by handling administrative tasks, allowing them to focus on client engagement and building relationships.
Work closely with the logistics team to ensure that all orders are fulfilled on time and meet client expectations.
Provide insights to BDMs, AMs, and the Sales Manager on client trends, potential opportunities, and areas for operational improvement.
Qualifications and Experience: Proven experience in a sales support, customer service, or internal sales role, preferably in the construction or B2 B sectors.
Strong attention to detail, with the ability to prepare accurate quotes and manage complex orders.
Excellent communication skills, both written and verbal, with the ability to handle client inquiries professionally.
Proficiency in CRM software (experience with MYOB CRM is a plus).
Solid organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment.
Strong teamwork and collaboration skills, with a customer-focused mindset.
Familiarity with inventory management and logistics coordination is an advantage.
Why Join Danterr? At Danterr, we foster a supportive work environment where each team member plays a crucial role in our success.
As an Internal Sales Representative, you'll work closely with both the Business Development and Account Management teams to support client relationships and ensure seamless sales operations.
We are committed to providing growth opportunities and creating an environment where you can thrive and make a lasting impact.
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