Built from the ground up over a quarter of a century and backed by family values, we're the one-stop auto shop that goes above and beyond for our customers. That's the Northeast experience. About the role The Northeast Auto group is looking to welcome a Warranty Administrator to our Burton team. This role will report directly to the Service Manager and manage the warranty claim for both our Isuzu Service and Kobelco Service team. Key Responsibilities Entering and closing all recall and warranty claims Understanding multiple manufacturing warranty policies to effectively manage claims and complete orders Collaborating with service department and workshop controllers Handle and resolve claim corrections and invoicing Efficiently and accurately tracking warranty payments within the department Reconciling all warranty receivables with payments through the appropriate accounting schedule Compile warranty claim documentation in accordance with manufacturer guidelines Verifying submission criteria required by manufacturer Following up on payment of outstanding claims About You Previous experience working in a Warranty Administration, Technician, Parts or Service Advisor role within a dealership environment is preferred Understanding of Warranty policies and procedures Ability to interpret technical information relating to automotive products Knowledge and experience of Microsoft Office suite Proactive attitude with excellent attention to detail Commitment to delivering a high level of customer service Strong organisational, decision making, and problem-solving skills About Us Established in 1995, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory. We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation. We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver. Ready to make the move? Accelerate your career and apply now. *Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Work Entitlements Check, National Criminal Police Check or a Pre-Employment Medical. Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees. In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies. #J-18808-Ljbffr