Inside Account Manager Job no: 523400 Brand: FCMWork type: Full time Location: New South Wales, Queensland, South Australia, Victoria, Western Australia Categories: Corporate & Group Travel About the Opportunity The purpose of the Inside Account Manager is to drive customer profitability, retention, and growth.
In addition, a focus on delivering customer value and best practice travel programs and to increase and optimise the number of services provided to low tier customers.
These customers will be provided with a travel management program in accordance with an agreed low touch service model.
The strategic intent of these programs will be to deliver outstanding customer service, improved efficiencies, sound account management practices and use of FCM technology, products & services, resulting in retention and growth.
This full-time role can be based in Brisbane, Sydney, Melbourne, Perth or Adelaide.
What you will be doing: Commercial Identify opportunities for value-added sales into existing customer base Ensure fees are charged as per FCM agreement Identify opportunities for growth including leakage and other markets Drive customer compliance and growth with directly procured products and services from FCM: air, hotel, car, rail, ground transport, insurance and VIP Services Relationship Communicate with customer at all levels Engage with internal stakeholders including operations, finance and support, to deliver value to customer Yearly calendar of touch events for all customers (service calls, relationship building, events, reviews marketing campaigns, etc.) Monthly touch points with operational team Keep customer informed of latest FCM products & services Be an expert in selling the benefits of all product & service opportunities Yearly recommendations of innovation into customer program Develop strong internal and external business relationships Influence customer to change, to deliver value to customer program Standard technical configuration for all technical products Ensure technical configurations are optimised Keep customer informed of latest FCM technical products Utilise CRM systems (Salesforce) to leverage customer communications and document activities Data/Analytics Create automated schedule of analytics/reporting Create standard configuration for analytics/reporting platforms Analyse customer data and trends and deliver opportunities through analysis Business Planning Develop and execute a light travel cost management business plan, detailing objectives, strategies and measurable targets Measure and deliver on business plan outcomes Complete annual review of customer program and offer savings/efficiency improvements Project Management Manage, influence and deliver key customer projects Communicate to key stakeholders on key project deliverables What you will need: Minimum 3 years' experience as a Travel Manager with TMC experience is essential Proficient user of Microsoft products, particularly Excel and Power Point Ability to use GDS (Sabre) is desirable Demonstrated ability to build relationships Ability to articulate knowledge about products, services and value proposition to customers In reward for your commitment and performance you will receive: On target earnings of $82 k + super The opportunity to play an integral role in the growth of the business Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends Discounted health insurance with BUPA plus other financial, wellness and over 400 discounted retail services Paid parental and volunteer leave Exclusive employee share plan Global career opportunities in a network of brands in over 20 countries - we promote from within Mental health support and Employee Assistance Program for staff and family Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising Applications close: 18 Oct 2024 E.
Australia Standard Time #J-18808-Ljbffr